Quality Performance Index of the Hotel Sector in the Municipality of Guajará-Mirim, Rondônia: Use of the Varimax method as an analytic model

Carlos Alberto Paraguassú-Chaves, Fabio Robson Casara Cavalcante, Maria Luíza Zampieri Domingues, Carla Dolezel Trindade, Simão Aznar Filho, Ana Maria Morais da Fonseca Cavancante, Fabrício Moraes de Almeida, Simão Dolezel Aznar, Levi Pereira Granja de Souza, Ricardo Guanabara, Carlos Eugenio Pereira, Carlos Alberto Dolezel Trindade

Index, Hotel sector, Varimax method, Guajará-Mirim.

Objective: To build the quality performance index of the hotel sector in the city of Guajará-Mirim, on the border with Bolivia, based on the Varimax method. Method: The Varimax method was used as an analytical research model. The IDQSH questionnaire used is structured with 4 parameters and 15 variables. The questionnaire was applied after signing the Informed Consent Term - FICF. Data were collected from the guests of ten hotels that were randomly selected. he Sector Quality Performance Index - IDQSH was calculated following the Factor Analysis techniques. Result: the result found allows pointing out the classification among the hosting means. The hotels where the quality performance was considered “Good” are, in descending order of the IDQSH: A (0.542), F (0.529) and D (0.514). In the quality standard considered “Bad” are the hotels, also in descending order of the IDQSH: H (0.483), B (0.467), E (0.452), C (0.433), G (0.393) and J (0.369). Hotel I, with an index of 0.276, achieved the classification that indicates a “Terrible” quality performance. Final Considerations: The Quality Performance Index in Hotel Services (IDQSH) of the municipality of Guajará-Mirim obtained an index of 0.445, considered "Bad", according to the adopted classification.

Received: 09 Nov 2021, Received in revised form: 10 Dec 2021, Accepted: 20 Dec 2021, Available online: 11 Jan 2022

10.22161/ijaers.91.6