Using AI and the Fuzzy Delphi Method for Dispatching Executives to Overseas Banks

Song-Yi Hsieh, Hsiao-Chi Ling, Chiao Chao, Ruei-Yuan Wang

Fuzzy Delphi Method (FDM), Artificial Intelligence (AI), Wilcoxon Rank Sum Test, Traits of Ability, Dispatching Executives

With the openness of Taiwan’s government's financial policy, the banks here are becoming more liberalized and internationalized. Taiwan is becoming a competitive financial market since more new commercial banks have been set up in Taiwan. So, it is important for a bank to dispatch good executives to overseas branches. In this paper, we analyze what kinds of characteristics and traits a bank's manager in an overseas branch should have by using the fuzzy Delphi method (FDM). The purposes of the research are: Firstly, to analyze what kinds of characteristics and traits a bank's manager in an overseas branch should have. Secondly, to compare the differences between managers in overseas branches in Japan and Hong Kong by using the Wilcoxon rank sum test. Thirdly, establish the dispatch criteria with Artificial Intelligence (AI) and FDM methods. Through the examination of FDM, a fuzzy referent model framework for the bank’s dispatch in the overseas branch is built. It is anticipated that the fuzzy framework will provide a more objective means for the dispatch of appropriate personnel for overseas branches.

Received: 15 Aug 2023, Receive in revised form: 19 Sep 2023, Accepted: 28 Sep 2023, Available online: 05 Oct 2023

10.22161/ijaers.1010.1