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A comparative study of quality criteria

Bridie Fitzpatrick

Rex Taylor Professor and Head of Department, Department of Social Policy and Social Work, University of Glasgow

Seeking the views of tlx consumer has become an important aspect of all organisations, including the National Health Service. This article and a companion one which apfxars in next week's issue of Nursing Standard describe how Ayrshire and Arran Health Board apoached the question of what constitutes a quality service by commissioning research which canvassed the views of patients, relatives and staff

Nursing Standard. 8, 37, 25-29. doi: 10.7748/ns.8.37.25.s29

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08 June 1994 / Vol 8 issue 37

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