Quality of service and its effect on stakeholder's relationships in the Office of the Security and Safety Group of X University

Through the years, the functions of the office of Security and Safety Group have evolved from the position of a general security and safety measures to protect the University community from physical harm, damages, theft and exposure to nuisance and possible immoral and illegal activities, and associations. For having huge responsibilities for exercising the general security in the University to ensure that its functions are within the scope of the general rules and regulations. The demand is a strategic and ethical management that aims to improve the efficiency in the day-to–day operations of the Security and Safety office which is quite a difficult task for the personnel. The study used descriptive method which is designed and enabled the researches to describe or present the picture of  phenomena under investigation. Descriptive research focuses on individual subjects and goes into great dept and detail in describing them that contains knowledge about past or present activities of producing or using a service but does not much help for modifying it to correspond better to latest requirement. The findings of the study show that the SSG office of the University of the Visayas should restore a structural organization and functions based on the proposal for improvement and should align with the philosophy and mission of the institution. All the personnel should be oriented about them extensively and sincerely.