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Semantic Technology for Improved Email Collaboration

Semantic Technology for Improved Email Collaboration

Simon Scerri
Copyright: © 2012 |Pages: 13
ISBN13: 9781466608948|ISBN10: 1466608943|EISBN13: 9781466608955
DOI: 10.4018/978-1-4666-0894-8.ch007
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MLA

Scerri, Simon. "Semantic Technology for Improved Email Collaboration." Collaboration and the Semantic Web: Social Networks, Knowledge Networks, and Knowledge Resources, edited by Stefan Brüggemann and Claudia d’Amato, IGI Global, 2012, pp. 121-133. https://doi.org/10.4018/978-1-4666-0894-8.ch007

APA

Scerri, S. (2012). Semantic Technology for Improved Email Collaboration. In S. Brüggemann & C. d’Amato (Eds.), Collaboration and the Semantic Web: Social Networks, Knowledge Networks, and Knowledge Resources (pp. 121-133). IGI Global. https://doi.org/10.4018/978-1-4666-0894-8.ch007

Chicago

Scerri, Simon. "Semantic Technology for Improved Email Collaboration." In Collaboration and the Semantic Web: Social Networks, Knowledge Networks, and Knowledge Resources, edited by Stefan Brüggemann and Claudia d’Amato, 121-133. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0894-8.ch007

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Abstract

Digital means of communications such as email and IM have become a crucial tool for collaboration. Taking advantage of the fact that information exchanged over these media can be made persistent, a lot of research has strived to make sense of the ongoing communication processes in order to support the participants with their management. In this chapter, a workflow-oriented approach is pursued to demonstrate how, coupled with appropriate information extraction techniques, robust knowledge models, and intuitive user interfaces, semantic technology can provide support for email-based collaborative work. While eliciting as much knowledge as possible, the design concept in this chapter imposes little to no changes and/or restrictions to the conventional use of email.

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