Pengaruh Creative Tourist Experience, Travel Motivation dan Perceived Risk Terhadap Revisit Intention Pada Wisata Edukasi Secara Virtual

  • Novyta Putri Mayasari Universitas Negeri Surabaya
  • Yessy Artanti Universitas Negeri Surabaya
Abstract viewed: 1458 times

Download PDF downloaded: 1458 times
Keywords: Creative Tourist Experience, Travel Motivation, Perceived Risk, Revisit Intention, Virtual

Abstract

Abstract – The development of the progress of tourism potential is currently increasing with the emergence of tourist changes in attracting tourist. Tourism managers are required to be able to provide tourist comfort to maintain the popularity of tourism even during a pandemic. Some tourism managers during the pandemic offer virtual educational tours. This study aims to analyze the effect of creative tourist experience, travel motivation and perceived risk on revisit intention. This research uses non probability sampling and judgmental sampling method to target respondents. The respondent is someone who was visited the Surabaya Zoo virtually during the Covid-19 pandemic, with a vulnerable age of 13-50 years as many as 200 respondents. The data analysis technique used multiple regression. The results of this study indicate that creative tourist experience and travel motivation have significant effect on revisit intention. Meanwhile, perceived risk has no significant effect on revisit intention. 

Abstrak – Perkembangan kemajuan potensi pariwisata saat ini terus meningkat dengan munculnya perubahan-perubahan wisata dalam menarik perhatian wisatawan. Pengelola wisata dituntut dapat memberikan kenyamanan wisatawan untuk mempertahankan popularitas wisata bahkan ketika pada masa pandemi. Beberapa pengelola wisata dimasa pandemi menawarkan wisata edukasi secara virtual. Penelitian ini bertujuan untuk menganalisis pengaruh creative tourist experience, travel motivation dan perceived risk terhadap revisit intention pada wisata edukasi secara virtual. Penelitian ini menggunakan non probability sampling dengan judgment sampling. Responden adalah seseorang yang telah mengunjungi Kebun Binatang Surabaya secara virtual di masa pandemi Covid-19, dengan rentan usia 13-50 tahun sebanyak 200 responden. Teknik analisis data menggunakan regresi berganda. Hasil penelitian ini menunjukkan bahwa creative tourist experience dan travel motivation berpengaruh signifikan terhadap revisit intention. Sedangkan perceived risk tidak berpengaruh signifikan terhadap revisit intention.

Downloads

Download data is not yet available.

References

kompas.com, “Negara dengan Pertumbuhan Pariwisata Tercepat Sedunia, Indonesia Peringkat 9,” www.kompas.com, 2018. https://travel.kompas.com/read/2018/10/04/181500527/negara-dengan-pertumbuhan-pariwisata-tercepat-sedunia-indonesia-peringkat-9- (accessed Nov. 05, 2020).

kompas.com, “WHO Resmi Sebut Virus Corona Covid-19 sebagai Pandemi Global,” kompas.com, 2020. https://www.kompas.com/sains/read/2020/03/12/083129823/who-resmi-sebut-virus-corona-covid-19-sebagai-pandemi-global?page=all (accessed Nov. 14, 2020).

N. Hidayah, Pemasaran Destinasi Pariwisata. Bandung: Alfabeta, 2015.

V. Gaffar, CRM dan MPR Hotel (Customer Relantionship Management and Marketing Public Relations). Bandung: Alfabeta, 2007.

A. Hasan, Tourism Marketing. Yogyakarta: CAPS (Center For Academic Publishing Service), 2015.

M. Li, L. A. Cai, X. Y. Lehto, and J. Z. Huang, “A missing link in understanding revisit intention-the role of motivation and image,” J. Travel Tour. Mark., vol. 27, no. 4, pp. 335–348, 2010, doi: 10.1080/10548408.2010.481559.

S. Um, K. Chon, and Y. H. Ro, “Antecedents of revisit intention,” Ann. Tour. Res., vol. 33, no. 4, pp. 1141–1158, 2006, doi: 10.1016/j.annals.2006.06.003.

W. L. Hung, Y. J. Lee, and P. H. Huang, “Creative experiences, memorability and revisit intention in creative tourism,” Curr. Issues Tour., vol. 19, no. 8, pp. 763–770, 2016, doi: 10.1080/13683500.2013.877422.

S. Huang and C. H. C. Hsu, “Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention,” J. Travel Res., vol. 48, no. 1, pp. 29–44, 2009, doi: 10.1177/0047287508328793.

S. K. Tan, D. B. Luh, and S. F. Kung, “A taxonomy of creative tourists in creative tourism,” Tour. Manag., vol. 42, pp. 248–259, 2014, doi: 10.1016/j.tourman.2013.11.008.

C. H. Liu, “Local and international perspectives of the influence of creative experiences of Chinese traditional culture on revisit intentions,” Curr. Issues Tour., vol. 23, no. 1, pp. 17–35, 2020, doi: 10.1080/13683500.2018.1564740.

M. J. Khan, S. Chelliah, and S. Ahmed, “Factors influencing destination image and visit intention among young women travellers: role of travel motivation, perceived risks, and travel constraints,” Asia Pacific J. Tour. Res., vol. 22, no. 11, pp. 1139–1155, 2017, doi: 10.1080/10941665.2017.1374985.

E. Y. T. Chew and S. A. Jahari, “Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan,” Tour. Manag., vol. 40, pp. 382–393, 2014, doi: 10.1016/j.tourman.2013.07.008.

M. Yıldırım and A. Güler, “Factor analysis of the COVID-19 Perceived Risk Scale: A preliminary study,” Death Stud., vol. 0, no. 0, pp. 1–8, 2020, doi: 10.1080/07481187.2020.1784311.

B. Nguyen Viet, H. P. Dang, and H. H. Nguyen, “Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact,” Cogent Bus. Manag., vol. 7, no. 1, 2020, doi: 10.1080/23311975.2020.1796249.

T. Matiza, “Post-COVID-19 crisis travel behaviour: towards mitigating the effects of perceived risk,” J. Tour. Futur., vol. 2012, no. April, 2020, doi: 10.1108/JTF-04-2020-0063.

kompas.com, “Virtual Tour, Peluang Baru Pariwisata di Era New Normal,” kompas.com, 2020. https://travel.kompas.com/read/2020/05/09/210800427/virtual-tour-peluang-baru-pariwisata-di-era-new-normal?page=all (accessed Feb. 10, 2021).

jawapos.com, “154 Destinasi Wisata di Jawa Timur mulai Reopening,” jawapos.com, 2020. https://www.jawapos.com/surabaya/03/08/2020/154-destinasi-wisata-di-jawa-timur-mulai-reopening/ (accessed Feb. 10, 2021).

Liputan6.com, “Kebun Binatang Surabaya Masih Jadi Primadona Tujuan Wisata Warga,” liputan6.com, 2020. https://surabaya.liputan6.com/read/4399507/video-kebun-binatang-surabaya-masih-jadi-primadona-tujuan-wisata-warga (accessed Feb. 15, 2021).

detikNews.com, “KBS Sepi di Hari Terakhir 2020, Besok di Prediksi Ramai,” detikNews.com, 2020. https://news.detik.com/berita-jawa-timur/d-5316667/kbs-sepi-di-hari-terakhir-2020-besok-diprediksi-ramai (accessed Feb. 20, 2021).

N. Thammadee, “The Effects of Travel Motivation, Satisfaction, and Attitude on Revisit Intention: A Case Study of East Asian Tourists in Thailand,” Bus. Rev. J., vol. 7, no. 1, pp. 243–262, 2020.

M. Kozak, Repeaters’ behaviour at two distinct destinations, Annals of Tourism Research. 2001.

L. L. Chang, K. F. Backman, and Y. C. Huang, “Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention,” Int. J. Cult. Tour. Hosp. Res., vol. 8, no. 4, pp. 401–419, 2014, doi: 10.1108/IJCTHR-04-2014-0032.

M. J. Khan, S. Chelliah, and S. Ahmed, “Intention to visit India among potential travellers: Role of travel motivation, perceived travel risks, and travel constraints,” Tour. Hosp. Res., vol. 19, no. 3, pp. 351–367, 2019, doi: 10.1177/1467358417751025.

D. Kartini, “The Influence of Cultural Values, Tourist Motivation, and Word Of Mouth towards the Destination Image and the Implications of Visit Intention (Study on Tourist Destinations in Yogyakarta),” Int. J. Manag. Sci. Bus. Res., no. 1, pp. 99–110, 2015.

Lan-Lan Chang and Kenneth F. Backman, “An Investigation of Creative Tourists’ ELan-Lan Chang, & Kenneth F. Backman. (2016). An Investigation of Creative Tourists’ Experience and Revisit Intention. Tourism Travel and Research Association: Advancing Tourism Research Globally, 23, 1–10. Retrieved,” Tour. Travel Res. Assoc. Adv. Tour. Res. Glob., vol. 23, pp. 1–10, 2016, [Online]. Available: http://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1779&context=ttra%0Ahttp://scholarworks.umass.edu/ttra.

B. C. Çetinsöz and Z. Ege, “Impacts of perceived risks on tourists’ revisit intentions,” Anatolia, vol. 24, no. 2, pp. 173–187, 2013, doi: 10.1080/13032917.2012.743921.

J. Lily, “e-Review of Tourism Research (eRTR), Vol. 15, No. 6, 2018 http://ertr.tamu.edu,” vol. 15, no. 6, pp. 540–559, 2018.

Published
2021-08-19
How to Cite
[1]
N. Mayasari and Y. Artanti, “Pengaruh Creative Tourist Experience, Travel Motivation dan Perceived Risk Terhadap Revisit Intention Pada Wisata Edukasi Secara Virtual”, BIEJ, vol. 3, no. 3, pp. 186-194, Aug. 2021.