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ORGANIZATIONAL COUNTERPRODUCTIVE BEHAVIORS IN RELATIONSHIP BETWEEN MANAGERIAL TRUST AND EMOTIONAL EXHAUSTION

Year 2022, Issue: 1, 78 - 93, 04.04.2022

Ayşe Gökçen Kapusuz

https://doi.org/10.35344/japss.1084308

Abstract

The aim of this research is to examine the relationship between managerial trust and counterproductive behaviors at the organizational level and evaluate this relationship with the contribution of emotional exhaustion(burnout). The relationship between burnout and counterproductive behaviors is obvious in the context of the relevant literature. Evaluating the change in the course of this relationship in the context of hotel employees and presenting the findings to the literature are among the most basic objectives. From this point of view, the data collected from 205 people who are working in 4 and 5 star hotels operating in Konya/Turkey and selected by easy sampling method were analyzed with the help of statistical package programs with SPSS-Process Macro-Bootstraping method. Negative and significant relationship (path a) between managerial trust and counterproductive behaviors at organizational level; significant relationship (path b) between emotional exhaustion and counterproductive behaviors; positive and insignificant relationship (path c) between managerial trust and emotional exhaustion; positive and lastly indirect mediator effect of counterproductive behaviors at organizational level has been detected as the results/findings of this research. These results may be especially useful for supervisors and managers to improve and increase the level of managerial trust in an organization and to interpret employees’ various behaviors.

Keywords

Burnout Emotional exhaustion counterproductive behaviors managerial trust

References

  • Ajzen, I., Fishbein, M. (1980). Understanding Attitudes and Prediction Social Behavior. Prentice-Hall, Englewood Cliff.
  • Akçamete, G., Kaner, S., & Sucuoğlu, B. (2001). Tükenmişlik, İş Doyumu ve Kişilik. Ankara: Nobel Yayın Dağıtım.
  • Baron, R.M., Kenny, D.A. (1986). The Moderator-Mediator Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  • Bennett, R.J., Robinson, S.L. (2000). Development of a Measure of Workplace Deviance. Journal of Applied Psychology, 85, 349–360.
  • Berry, C.M., Ones, D.S., & Sackett, P.R. (2007). Interpersonal Deviance, Organizational Deviance, and Their Common Correlates: A Review and Meta-analysis. Journal of Applied Psychology, 92, 410–424.
  • Butler, J.K. (1991). Towards Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17, 643-663.
  • Cherniss, C. (1980). Professional Burnout in Human Service Organizations. New York: Praeger.
  • Chuo, S. (2003). The Relationship Between Organizational Commitment and Burnout. Unpublished doctoral dissertation, Alliant International University, Los Angeles.
  • Clark, M.C., Payne, R.L. (1997). The Nature and Structure of Workers' Trust in Management. Journal of Organizational Behavior, 18, 205-224.
  • Dayan, M., Di Benedetto, A. & Colak, M. (2009). Managerial Trust In New Product Development Projects: Its Antecedents and Consequences. R&D Management, 39(1), 21-37.
  • Dalal, R.S. (2005). A Meta-analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology, 90, 1241–1255.
  • Deci, E.L., Connell, J.P., & Ryan, R.M. (1989). Self-determination in a Work Organization. Journal of Applied Psychology, 74: 580-590.
  • Develi, A. (2020). Çalışma yeterliliği, iş tatmini ve görev performansı ilişkisini belirlemeye yönelik bir araştırma [Yayımlanmamış doktora tezi]. Osmaniye Korkut Ata Üniversitesi.
  • Dorman, J. (2003). Testing a Model of Teacher Burnout. Australian Journal of Education Developmental Psychology, 3, 35-47.
  • Driscoll, J.W. (1978). Trust and Participation in Organizational Decision Making as Predictors of Satisfaction. Academyof Management Journal, 21: 44-56.
  • Edelwich, J., & Brodsky, S. (1980). Burn-out Stages of Disillusionment in the Helping Professions. New York: Human Sciences Press.
  • Fairholm, G.W. (1994). Leadership and the Culture of Trust. Westport, CT: Praeger.
  • Fishbein, M., Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
  • Fishbein, M. (1979). A theory of reasoned action: Some applications and implications. Nebraska Symposium on Motivation, 27, 65–116.
  • Freudenberger, H.J. (1974). Staff Burnout. Journal of Social Issues, 30, 159-165.
  • Glogow, E. (1986). Burnout and Locus of Control. Public Personal Management, 79-83.
  • Gómez, C., Rosen, B. (2001). The Leader-Member Exchange as a Link Between Managerial Trust and Employee Empowerment. Group & Organization Management, 26(1), 53-69.
  • Gürbüz, S., Bayık, M.E. (2018). Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk edilmeli mi? 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, 2-3 Kasım 2018/Isparta.
  • Harris, L.C., Ogbonna, E. (2002). Exploring Service Sabotage: The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors. Journal of Service Research, 4(3), 163-183.
  • Iacovides, A., Fountoulakis, K. N., Kaprinis, St., & Kaprinis, G. (2003). The Relationship Between Job Stress, Burnout, and Clinical Depression. Journal of Affective Disorders, 75, 209-221.
  • Johnson-George, C., & Swap, W.C. (1982). Measurement of Specific Interpersonal Trust: Construction and Validation of a Scale to Assess Trust in a Specific Other. Journal of Personality and Social Psychology, 43: 1306-1317.
  • Kaçmaz, N. (2005). Tükenmişlik (Burnout) Sendromu. İstanbul Tıp Fakültesi Dergisi, 68(1), 29-32.
  • Kim, H. J., Shin, K. H., & Swanger, N. (2009). Burnout and Engagement: A comparative analysis using the big five personality dimensions. International Journal of Hospitality Management, 28, 96-104.
  • Komala, K., Ganesh, S. (2007). Individual Spirituality at Work and Its Relationship with Job Satisfaction and Burnout: An exploratory study among healthcare professionals. The Business Review, 7(1), 124-129.
  • Maslach, C., Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behavior, 2, 99-113.
  • Maslach, C., Jackson, S.E. (1986). MBI: Maslach Burnout Inventory: Manual Research Edition. Palo Alto, CA: Consulting Psychologists Press.
  • Maslach, C., Goldberg, J. (1998). Prevention of Burnout: New Perspectives. Applied and Preventive Psychology, 7, 63-74. Maslach, C., Schaufeli, W.B., & Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422.
  • Maslach, C. (2003). Job Burnout: New directions in research and intervention. Current Directions in Psychological Science, 12(5), 189-192.
  • Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20: 709-734.
  • Mishra, A.K., Spreitzer, G.M. (1998). Explaining How Survivors Respond To Downsizing: The Roles of Trust, Empowerment, Justice and Work Redesign. Academy of Management Review, 23(3), 567 588.
  • Robinson, S.L., Bennett, R.J. (1995). A Typology of Deviant Workplace Behaviors: A Multidimensional Scaling Study. Academy of Management Journal, 38, 555–572.
  • Sağlam Arı, G., Tunçay, A. (2010). Yöneticiye Duyulan Güven ve Tükenmişlik Arasındaki İlişkiler: Ankara’daki Devlet Hastanelerinde Çalışan İdari Personel Üzerinde Bir Araştırma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 24(4), 113-135.
  • Sashital, H.C., Berman, J. & Ilter, S. (1998). Impact of Trust on Performance Evaluation. Mid-Atlantic Journal of Business, 43(2), 63-85.
  • Schaufeli, W. B., Maslach, C., & Marek, T. (1993). Historical and Conceptual Development of Burnout. Professional Burnout: Recent Developments in Theory and Research, Washington: Taylor and Francis, 1-16.
  • Schaufeli, W. B., Salanova, M., Gonzales-Roma, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A two sample confirmatory analytic approach. Journal of Happiness Studies, 3, 71-92.
  • Schaufeli, W. B., Bakker, A. B. (2004). Job Demands, Job Resources, and Their Relationship With Burnout and Engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315.
  • Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2008). Burnout: 35 years of research and practice. Career Development International, 14(3), 204-220.
  • Sheppard, B.H. Hartwick, J. & Warshaw, P.R. (1988). The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research. Journal of Consumer Research, 15, 325-343.
  • Smith, M., Segal, J. & Segal, R. (2015). Preventing Burnout: Signs, Symptoms, Causes, and Coping Strategies. Retrieved January 3, 2022, from http://www.helpguide.org/articles/stress/preventing-burnout.htm
  • Sonnenburg, F.K. (1994). Managing with a Conscience. New York: McGraw-Hill.
  • Şanlı, S. (2006). Adana İlinde Çalışan Polislerin İş Doyumu ve Tükenmişlik Düzeylerinin Bazı Değişkenler Açısından İncelenmesi. Master’ thesis, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Adana.
  • Tan, H.H., Tan, C.F. (2000). Toward the Differentiation of Trust in Supervisor and Trust in Organization. Genetic, Social and Psychology Monographs, 126(2), 241-260.
  • Tevruz, S. (1996). Endüstri ve Örgüt Psikolojisi. Ankara: Türk Psikologlar Derneği Yayınları, 2nd Edition, İstanbul.
  • Torun, A. (1997). Stres ve Tükenmişlik, Endüstri ve Örgüt Psikolojisi. (S. Tevruz, Ed.). Türk Psikologlar Derneği ve Kalite Derneği Ortak Yayını. 2nd Edition, İstanbul, 43-53.
  • Türk, D. C., Meeks, S., & Türk, L. M. (1982). Factors Contributing to Teacher Stress: Implications for research, prevention, and remediation. Behavioral Counseling Quarterly, 2, 3-25.
  • Tyler, T.R., & Lind, E.A. (1992). A Relational Model of Authority in Groups. In M. Zanna (Ed.), Advances in experimental social psychology, 25: 115-191. New York: Academic Press.
  • Van Dierendonck, D., Shaufeli, W. B., & Buunk, B. P. (1993). The Evaluation of an Individual Burnout Intervention Program: The role of inequity and social support. Journal of Applied Psychology, 83, 392-407.
  • Whitener, E.M., Brodt, S.E., Korsgaard, M.A. & Werner, J.M. (1998). Managers as Initiators of Trust: An Exchanger Relationship Framework for Understanding Managerial Trustworthy Behavior. Academy of Management Review, 23(3), 513-530.
  • Zhao, X., Lynch, J.G. & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis. Journal of Consumer Research, 37, 197-206.

Year 2022, Issue: 1, 78 - 93, 04.04.2022

Ayşe Gökçen Kapusuz

https://doi.org/10.35344/japss.1084308

Abstract

References

  • Ajzen, I., Fishbein, M. (1980). Understanding Attitudes and Prediction Social Behavior. Prentice-Hall, Englewood Cliff.
  • Akçamete, G., Kaner, S., & Sucuoğlu, B. (2001). Tükenmişlik, İş Doyumu ve Kişilik. Ankara: Nobel Yayın Dağıtım.
  • Baron, R.M., Kenny, D.A. (1986). The Moderator-Mediator Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  • Bennett, R.J., Robinson, S.L. (2000). Development of a Measure of Workplace Deviance. Journal of Applied Psychology, 85, 349–360.
  • Berry, C.M., Ones, D.S., & Sackett, P.R. (2007). Interpersonal Deviance, Organizational Deviance, and Their Common Correlates: A Review and Meta-analysis. Journal of Applied Psychology, 92, 410–424.
  • Butler, J.K. (1991). Towards Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17, 643-663.
  • Cherniss, C. (1980). Professional Burnout in Human Service Organizations. New York: Praeger.
  • Chuo, S. (2003). The Relationship Between Organizational Commitment and Burnout. Unpublished doctoral dissertation, Alliant International University, Los Angeles.
  • Clark, M.C., Payne, R.L. (1997). The Nature and Structure of Workers' Trust in Management. Journal of Organizational Behavior, 18, 205-224.
  • Dayan, M., Di Benedetto, A. & Colak, M. (2009). Managerial Trust In New Product Development Projects: Its Antecedents and Consequences. R&D Management, 39(1), 21-37.
  • Dalal, R.S. (2005). A Meta-analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology, 90, 1241–1255.
  • Deci, E.L., Connell, J.P., & Ryan, R.M. (1989). Self-determination in a Work Organization. Journal of Applied Psychology, 74: 580-590.
  • Develi, A. (2020). Çalışma yeterliliği, iş tatmini ve görev performansı ilişkisini belirlemeye yönelik bir araştırma [Yayımlanmamış doktora tezi]. Osmaniye Korkut Ata Üniversitesi.
  • Dorman, J. (2003). Testing a Model of Teacher Burnout. Australian Journal of Education Developmental Psychology, 3, 35-47.
  • Driscoll, J.W. (1978). Trust and Participation in Organizational Decision Making as Predictors of Satisfaction. Academyof Management Journal, 21: 44-56.
  • Edelwich, J., & Brodsky, S. (1980). Burn-out Stages of Disillusionment in the Helping Professions. New York: Human Sciences Press.
  • Fairholm, G.W. (1994). Leadership and the Culture of Trust. Westport, CT: Praeger.
  • Fishbein, M., Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
  • Fishbein, M. (1979). A theory of reasoned action: Some applications and implications. Nebraska Symposium on Motivation, 27, 65–116.
  • Freudenberger, H.J. (1974). Staff Burnout. Journal of Social Issues, 30, 159-165.
  • Glogow, E. (1986). Burnout and Locus of Control. Public Personal Management, 79-83.
  • Gómez, C., Rosen, B. (2001). The Leader-Member Exchange as a Link Between Managerial Trust and Employee Empowerment. Group & Organization Management, 26(1), 53-69.
  • Gürbüz, S., Bayık, M.E. (2018). Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk edilmeli mi? 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, 2-3 Kasım 2018/Isparta.
  • Harris, L.C., Ogbonna, E. (2002). Exploring Service Sabotage: The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors. Journal of Service Research, 4(3), 163-183.
  • Iacovides, A., Fountoulakis, K. N., Kaprinis, St., & Kaprinis, G. (2003). The Relationship Between Job Stress, Burnout, and Clinical Depression. Journal of Affective Disorders, 75, 209-221.
  • Johnson-George, C., & Swap, W.C. (1982). Measurement of Specific Interpersonal Trust: Construction and Validation of a Scale to Assess Trust in a Specific Other. Journal of Personality and Social Psychology, 43: 1306-1317.
  • Kaçmaz, N. (2005). Tükenmişlik (Burnout) Sendromu. İstanbul Tıp Fakültesi Dergisi, 68(1), 29-32.
  • Kim, H. J., Shin, K. H., & Swanger, N. (2009). Burnout and Engagement: A comparative analysis using the big five personality dimensions. International Journal of Hospitality Management, 28, 96-104.
  • Komala, K., Ganesh, S. (2007). Individual Spirituality at Work and Its Relationship with Job Satisfaction and Burnout: An exploratory study among healthcare professionals. The Business Review, 7(1), 124-129.
  • Maslach, C., Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behavior, 2, 99-113.
  • Maslach, C., Jackson, S.E. (1986). MBI: Maslach Burnout Inventory: Manual Research Edition. Palo Alto, CA: Consulting Psychologists Press.
  • Maslach, C., Goldberg, J. (1998). Prevention of Burnout: New Perspectives. Applied and Preventive Psychology, 7, 63-74. Maslach, C., Schaufeli, W.B., & Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422.
  • Maslach, C. (2003). Job Burnout: New directions in research and intervention. Current Directions in Psychological Science, 12(5), 189-192.
  • Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20: 709-734.
  • Mishra, A.K., Spreitzer, G.M. (1998). Explaining How Survivors Respond To Downsizing: The Roles of Trust, Empowerment, Justice and Work Redesign. Academy of Management Review, 23(3), 567 588.
  • Robinson, S.L., Bennett, R.J. (1995). A Typology of Deviant Workplace Behaviors: A Multidimensional Scaling Study. Academy of Management Journal, 38, 555–572.
  • Sağlam Arı, G., Tunçay, A. (2010). Yöneticiye Duyulan Güven ve Tükenmişlik Arasındaki İlişkiler: Ankara’daki Devlet Hastanelerinde Çalışan İdari Personel Üzerinde Bir Araştırma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 24(4), 113-135.
  • Sashital, H.C., Berman, J. & Ilter, S. (1998). Impact of Trust on Performance Evaluation. Mid-Atlantic Journal of Business, 43(2), 63-85.
  • Schaufeli, W. B., Maslach, C., & Marek, T. (1993). Historical and Conceptual Development of Burnout. Professional Burnout: Recent Developments in Theory and Research, Washington: Taylor and Francis, 1-16.
  • Schaufeli, W. B., Salanova, M., Gonzales-Roma, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A two sample confirmatory analytic approach. Journal of Happiness Studies, 3, 71-92.
  • Schaufeli, W. B., Bakker, A. B. (2004). Job Demands, Job Resources, and Their Relationship With Burnout and Engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315.
  • Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2008). Burnout: 35 years of research and practice. Career Development International, 14(3), 204-220.
  • Sheppard, B.H. Hartwick, J. & Warshaw, P.R. (1988). The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research. Journal of Consumer Research, 15, 325-343.
  • Smith, M., Segal, J. & Segal, R. (2015). Preventing Burnout: Signs, Symptoms, Causes, and Coping Strategies. Retrieved January 3, 2022, from http://www.helpguide.org/articles/stress/preventing-burnout.htm
  • Sonnenburg, F.K. (1994). Managing with a Conscience. New York: McGraw-Hill.
  • Şanlı, S. (2006). Adana İlinde Çalışan Polislerin İş Doyumu ve Tükenmişlik Düzeylerinin Bazı Değişkenler Açısından İncelenmesi. Master’ thesis, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Adana.
  • Tan, H.H., Tan, C.F. (2000). Toward the Differentiation of Trust in Supervisor and Trust in Organization. Genetic, Social and Psychology Monographs, 126(2), 241-260.
  • Tevruz, S. (1996). Endüstri ve Örgüt Psikolojisi. Ankara: Türk Psikologlar Derneği Yayınları, 2nd Edition, İstanbul.
  • Torun, A. (1997). Stres ve Tükenmişlik, Endüstri ve Örgüt Psikolojisi. (S. Tevruz, Ed.). Türk Psikologlar Derneği ve Kalite Derneği Ortak Yayını. 2nd Edition, İstanbul, 43-53.
  • Türk, D. C., Meeks, S., & Türk, L. M. (1982). Factors Contributing to Teacher Stress: Implications for research, prevention, and remediation. Behavioral Counseling Quarterly, 2, 3-25.
  • Tyler, T.R., & Lind, E.A. (1992). A Relational Model of Authority in Groups. In M. Zanna (Ed.), Advances in experimental social psychology, 25: 115-191. New York: Academic Press.
  • Van Dierendonck, D., Shaufeli, W. B., & Buunk, B. P. (1993). The Evaluation of an Individual Burnout Intervention Program: The role of inequity and social support. Journal of Applied Psychology, 83, 392-407.
  • Whitener, E.M., Brodt, S.E., Korsgaard, M.A. & Werner, J.M. (1998). Managers as Initiators of Trust: An Exchanger Relationship Framework for Understanding Managerial Trustworthy Behavior. Academy of Management Review, 23(3), 513-530.
  • Zhao, X., Lynch, J.G. & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis. Journal of Consumer Research, 37, 197-206.
There are 54 citations in total.

Details

Primary Language English
Subjects Behaviour-Personality Assessment in Psychology
Journal Section Articles
Authors

Ayşe Gökçen Kapusuz 0000-0001-7336-4612

Publication Date April 4, 2022
Submission Date March 7, 2022
Published in Issue Year 2022 Issue: 1

Cite

APA Gökçen Kapusuz, A. (2022). ORGANIZATIONAL COUNTERPRODUCTIVE BEHAVIORS IN RELATIONSHIP BETWEEN MANAGERIAL TRUST AND EMOTIONAL EXHAUSTION. Journal of Academic Perspective on Social Studies(1), 78-93. https://doi.org/10.35344/japss.1084308
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