INFORMATION TECHNOLOGY IMPACT ON HOTEL BUSINESS SUSTAINABILITY “BRINGING BEST PRACTICES TO IMPROVE THE HOTEL PERFORMANCE”

With increased business and improved technology an Information Technology (IT) System 
became possible, and then IT became necessary to have a consistent method of tracking 
and maintaining business operations. Later, as customers’ expectations changed, IT 
became necessary to ensure consistency of meeting customer needs. At a time of soaring 
energy costs and fragile financial markets, hotels managers are increasingly looking 
toward sustainability strategies to save money and to cut claims. Sustainability in any 
hotel can mean small adjustments or a major reorientation. There is no one size fits all 
approach to creating a sustainable hotel, but there are specific strategies that have had 
widespread success. These strategies can be implemented by IT to put the hotel industry 
on a more sustainable path. Worldwide, hotels are now using IT capabilities to facilitate 
sustainability. The aim of this study is to draw results that help in knowing the importance 
of using IT practices in sustaining the hotel business that increase its performance. It also 
seeks to develop IT to achieve wide range of sustainability that match with this century 
challenges needs 
The data gathered revealed the following: 
- Hotels use practices of information technology systems can get a high-quality 
performance that help in proper decision-making. 
- There is a significant relation between the information technology practices and 
keeping the hotel business sustainable. 
Based upon the findings of the investigated hotels the following recommendations 
could be suggested: 
- Identification and implementation of IT practices can help in building a sustainable 
competitive advantage for hotels. 
- IT is crucial in sharing information and empowering executives. 
- Integrating IT globally in sustainability plans is a key in hotel performance