본 연구는 점점 경쟁이 심해지고 있는 국내 프랜차이즈 산업에서 최근 10여 년간 급성장해 온 커피전문점의 수익성에 영향을 미치는 요인이 무엇인지 살펴보고, 사전 창업교육이 커피전문점 수익성에 영향을 미치는 요인에 어떤 영향을 미치는 지를 분석하였다. 창업교육을 통해 점포의 업종 경쟁력을 높일 수 있는지, 입지를 선정하는 안목을 키울 수 있는지, 혁신경영이 일어나는지를 분석하였고, 궁극적으로 점포 수익성으로 귀결되는지 구조방정식 모형으로 분석하였다.
분석 결과, 창업교육은 점포의 업종특성인 맛과 품질, 가격적절성, 메뉴다양성, 점포분위기 등과 점포의 입지특성인 적합성과 접근성, 그리고 점포의 혁신경영인 배달영업과 SNS마케팅 활용 등에 모두 유의한 정(+)의 영향을 미치는 것으로 나타났다. 점포수익성에 미치는 영향은 업종특성 중 맛과 품질과 가격적절성, 입지특성 중 적합성, 혁신경영 중 SNS마케팅 활용 요인만이 유의한 정(+)의 영향을 미치는 것으로 나타났다.
본 연구는 과당경쟁을 하고 있는 커피전문점의 수익성 제고를 위해 실무적 시사점을 제시하였고, 가맹본부 및 정부정책의 유용한 자료로도 활용될 수 있을 것으로 기대된다. 아울러 본 연구의 결과를 통해 향후 가맹본부와 정부 및 지방자치단체는 증가하고 있는 자영업자의 배달영업이 배달비용을 감안하더라도 실질적 수익성 개선으로 이어지도록 제도적 뒷받침이 필요하다는 시사점이 제시되었다.
As competition in the domestic franchise industry is more heated than ever, we examined the factors that affect the profitability of the coffee franchise industry, which has grown rapidly over the last decade, and explored what effect preparatory startup education has on the profitability of coffee franchise stores. Specifically, this study looked into whether preparatory startup education can increase store competitiveness, provide insight into store location selection, generate innovative management, and ultimately contribute to store profitability. To test these hypotheses, we employed structural equation modeling. Results showed that preparatory startup education has a significantly positive (+)effect on 1)business characteristics: taste, quality, price affordability, menu diversity, store ambiance, 2)location characteristics: suitability, and 3)innovation management: accessibility, delivery service, and SNS marketing. The factors with a significantly positive (+)effect on store profitability were taste, quality, and price affordability with regard to business characteristics, suitability in terms of location characteristics, and SNS marketing in respect to innovation management. We expect that this study will have practical implications for increasing the profitability of coffee franchise stores, which are facing excessive competition, and its findings will be useful for coffee franchise head offices as well as government when making relevant policy decisions. In addition, it is intended to deliver a message to franchise head offices, central government, and local governments that they should provide institutional support to coffee franchise stores such that delivery services can lead to substantial improvement in profitability, even when delivery costs are considered.
As competition in the domestic franchise industry is more heated than ever, we examined the factors that affect the profitability of the coffee franchise industry, which has grown rapidly over the last decade, and explored what effect preparatory startup education has on the profitability of coffee franchise stores. Specifically, this study looked into whether preparatory startup education can increase store competitiveness, provide insight into store location selection, generate innovative management, and ultimately contribute to store profitability. To test these hypotheses, we employed structural equation modeling. Results showed that preparatory startup education has a significantly positive (+)effect on 1)business characteristics: taste, quality, price affordability, menu diversity, store ambiance, 2)location characteristics: suitability, and 3)innovation management: accessibility, delivery service, and SNS marketing. The factors with a significantly positive (+)effect on store profitability were taste, quality, and price affordability with regard to business characteristics, suitability in terms of location characteristics, and SNS marketing in respect to innovation management. We expect that this study will have practical implications for increasing the profitability of coffee franchise stores, which are facing excessive competition, and its findings will be useful for coffee franchise head offices as well as government when making relevant policy decisions. In addition, it is intended to deliver a message to franchise head offices, central government, and local governments that they should provide institutional support to coffee franchise stores such that delivery services can lead to substantial improvement in profitability, even when delivery costs are considered.
