ABSTRACT
Control rooms are safety-relevant working environments characterized by complex IT infrastructure. With regard to the interaction of operators with control room systems, usability has been the major criteria for decades. However, there is increasing discussion about the extent to which the concept of user experience (UX) also plays a role in such safety-critical contexts. What is still largely missing is the application of concrete UX-specific methods in the context of control rooms. This paper explains how and with what results 9 operators used an interaction vocabulary focusing on pragmatic and hedonic qualities to complete the sentence “I want my control room to be…”. Results first suggest that pragmatic, i.e., usability-oriented, attributions are of greater importance to operators. However, especially the more UX-specific terms of the interaction vocabulary, which were initially not found to be so relevant, yielded many valuable hints and inspiration for the future design of control room workplaces. By reflecting on the process of discussing the aesthetics of interactions in such a safety-critical working environment, recommendations are provided for considering UX in safety.
- Sarah Diefenbach and Marc Hassenzahl. 2017. Psychologie in der nutzerzentrierten Produktgestaltung. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-53026-9Google Scholar
- Sarah Diefenbach, Marc Hassenzahl, Kerstin Klöckner, Claudia Nass, and Andreas Maier. 2010. Ein Interaktionsvokabular: Dimensionen zur Beschreibung der Ästhetik von Interaktionen. In Tagungsband UP10, Henning Brau, Sarah Diefenbach, Katharina Göring, Matthias Peissner, and Kostanija Petrovic (Eds.). Fraunhofer Verlag, Stuttgart, 27–32.Google Scholar
- Sarah Diefenbach, Eva Lenz, and Marc Hassenzahl. 2013. An Interaction Vocabulary. Describing the How of Interaction.. In CHI ’13 Extended Abstracts on Human Factors in Computing Systems (Paris, France) (CHI EA ’13). Association for Computing Machinery, New York, NY, USA, 607–612. https://doi.org/10.1145/2468356.2468463Google ScholarDigital Library
- Sarah Diefenbach, Eva Lenz, and Marc Hassenzahl. 2013. An Interaction Vocabulary. Describing the How of Interaction.. In CHI ’13 Extended Abstracts on Human Factors in Computing Systems (Paris, France) (CHI EA ’13). Association for Computing Machinery, New York, NY, USA, 607–612. https://doi.org/10.1145/2468356.2468463Google ScholarDigital Library
- DIN EN ISO 9241-11. 2018. DIN EN ISO 9241-11:2018-11, Ergonomie der Mensch-System-Interaktion - Teil 11: Gebrauchstauglichkeit: Begriffe und Konzepte (ISO 9241-11:2018); Deutsche Fassung EN ISO 9241-11:2018.Google Scholar
- Nadine Flegel, Jonas Poehler, Kristof Van Laerhoven, and Tilo Mentler. 2022. Towards Control Rooms as Human-Centered Pervasive Computing Environments. In Sense, Feel, Design, Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Marta Larusdottir, Lucio Davide Spano, José Campos, Morten Hertzum, Tilo Mentler, José Abdelnour Nocera, Lara Piccolo, Stefan Sauer, and Gerrit van der Veer (Eds.). Springer International, Cham, 329–344. https://doi.org/10.1007/978-3-030-98388-8_29Google ScholarDigital Library
- Tobias Grundgeiger, Jörn Hurtienne, and Oliver Happel. 2021. Why and How to Approach User Experience in Safety-Critical Domains: The Example of Health Care. Human Factors 63, 5 (2021), 821–832. https://doi.org/10.1177/0018720819887575Google ScholarCross Ref
- Mare Hassenzahl, Axel Platz, Michael Burmester, and Katrin Lehner. 2000. Hedonic and Ergonomic Quality Aspects Determine a Software’s Appeal. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (The Hague, The Netherlands) (CHI ’00). Association for Computing Machinery, New York, NY, USA, 201–208. https://doi.org/10.1145/332040.332432Google ScholarDigital Library
- Erik Hollnagel and David D. Woods. 2006. Joint cognitive systems: Patterns in cognitive systems engineering. Taylor & Francis, Boca Raton, FL. https://doi.org/10.1201/9781420005684Google Scholar
- Hannu Karvonen, Hanna Koskinen, Helena Tokkonen, and Jaakko Hakulinen. 2014. Evaluation of User Experience Goal Fulfillment: Case Remote Operator Station. In Virtual, Augmented and Mixed Reality. Applications of Virtual and Augmented Reality, Randall Shumaker and Stephanie Lackey (Eds.). Springer International Publishing, Cham, 366–377. https://doi.org/10.1007/978-3-319-07464-1_34Google ScholarDigital Library
- Tilo Mentler. 2021. Usability Engineering und User Experience Design sicherheitskritischer Systeme. In Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (Ed.). Springer Fachmedien, Wiesbaden, 47–66. https://doi.org/10.1007/978-3-658-32795-8_3Google Scholar
- Tilo Mentler and Michael Herczeg. 2016. On the Role of User Experience in Mission- or Safety-Critical Systems. In Mensch und Computer 2016 – Workshopband, Benjamin Weyersand Anke Dittmar (Eds.). Gesellschaft für Informatik e.V., Aachen. https://doi.org/10.18420/muc2016-ws01-0001Google Scholar
- Tilo Mentler, Philippe Palanque, Michael D. Harrison, Kristof Van Laerhoven, and Paolo Masci. 2022. Control Rooms from a Human-Computer Interaction Perspective. In Sense, Feel, Design, Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Marta Larusdottir, Lucio Davide Spano, José Campos, Morten Hertzum, Tilo Mentler, José Abdelnour Nocera, Lara Piccolo, Stefan Sauer, and Gerrit van der Veer (Eds.). Springer International, Cham, 281–289. https://doi.org/10.1007/978-3-030-98388-8_25Google ScholarDigital Library
- Tilo Mentler, Tim Rasim, Marcel Müßiggang, and Michael Herczeg. 2018. Ensuring usability of future smart energy control room systems. Energy Informatics 1, 1 (2018), 167–182. https://doi.org/10.1186/s42162-018-0029-zGoogle ScholarCross Ref
- Philippe Palanque, Andy Cockburn, and Carl Gutwin. 2020. A Classification of Faults Covering the Human-Computer Interaction Loop. In Computer Safety, Reliability, and Security, António Casimiro, Frank Ortmeier, Friedemann Bitsch, and Pedro Ferreira (Eds.). Springer International Publishing, Cham, 434–448. https://doi.org/10.1007/978-3-030-54549-9_29Google ScholarDigital Library
- Rohn J. Petersen, William W. Banks, and David I. Gertman. 1982. Performance-Based Evaluation of Graphic Displays for Nuclear Power Plant Control Rooms. In Proceedings of the 1982 Conference on Human Factors in Computing Systems (Gaithersburg, Maryland, USA) (CHI ’82). Association for Computing Machinery, New York, NY, USA, 182–189. https://doi.org/10.1145/800049.801778Google ScholarDigital Library
- Daniel Reich, Felix Putze, Dominic Heger, Joris Ijsselmuiden, Rainer Stiefelhagen, and Tanja Schultz. 2011. A real-time speech command detector for a smart control room. In Twelfth Annual Conference of the International Speech Communication Association. ISCA, Florence, Italy, 2641–2644. https://doi.org/10.21437/Interspeech.2011-675Google ScholarCross Ref
- Paula Savioja, Iina Aaltonen, Hannu Karvonen, Hanna Koskinen, Jari Laarni, Leena Norros, and L. Salo. 2012. Systems usability concerns in hybrid control rooms. In Proceedings, Vol. 1. American Nuclear Society (ANS), United States, 476–487. Project code: 73575 (Safir Hacas); 8th International Topical Meeting on Nuclear Plant Instrumentation, Control, and Human Machine Interface Technologies, NPIC & HMIT 2012, NPIC & HMIT 2012 ; Conference date: 22-07-2012 Through 26-07-2012.Google Scholar
- Paula Savioja, Marja Liinasuo, and Hanna Koskinen. 2014. User experience: does it matter in complex systems?Cognition, Technology & Work 16, 4 (2014), 429–449. https://doi.org/10.1007/s10111-013-0271-xGoogle ScholarDigital Library
- Thomas A. Ulrich, Ronald L. Boring, and Roger Lew. 2018. Qualitative or Quantitative Data for Nuclear Control Room Usability Studies? A Pragmatic Approach to Data Collection and Presentation. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 62, 1(2018), 1674–1678. https://doi.org/10.1177/1541931218621380Google ScholarCross Ref
Index Terms
- “I Want My Control Room To Be…”: On the Aesthetics of Interaction in a Safety-Critical Working Environment
Recommendations
The impact of sound control room acoustics on the perceived acoustics of a diffuse field recording
Live recordings of music and speech in concert halls have acoustical properties, such as reverberation, definition, clarity and spaciousness. Sound engineers play back these recordings through loudspeakers in sound control rooms for audio CD or film. ...
Multimodal interaction in process control rooms: are we there yet?
PerDis '16: Proceedings of the 5th ACM International Symposium on Pervasive DisplaysAlthough process control rooms are advanced digital environments with a multitude of desktop and large displays, there still exists a gap between the interaction technologies being employed in pervasive displays used in other settings and those used in ...
Integrated safety analysis of software-controlled critical systems
Software for safety-critical systems must deal with the hazards identified by safety analysis in order to make the system safe, risk-free and fail-safe. Certain faults in critical systems can result in catastrophic consequences such as death, injury or ...
Comments