ABSTRACT
Online Web applications have become widespread and have made our daily life more convenient. However, older adults often find such applications inaccessible because of age-related changes to their physical and cognitive abilities. Two of the reasons that older adults may shy away from the Web are fears of the unknown and of the consequences of incorrect actions. We are extending a voice-based augmentation technique originally developed for blind users. We want to reduce the cognitive load on older adults by providing contextual support. An experiment was conducted to evaluate how voice augmentation can support elderly users in using Web applications. Ten older adults participated in our study and their subjective evaluations showed how the system gave them confidence in completing Web forms. We believe that voice augmentation may help address the users' concerns arising from their low confidence levels.
- United Nations. World population ageing 2009. 2010. http://www.un.org/esa/population/publications/WPA2009/WPA2009-report.pdf.Google Scholar
- Harper, S. and Yesilada, Y. Web accessibility: a foundation for research. Springer, 2008. Google ScholarDigital Library
- Hanson, V.L. Age and Web access: the next generation. Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A), ACM (2009), 7--15. Google ScholarDigital Library
- Kolodinsky, J., Cranwell, M., and Rowe, E. Bridging the generation gap across the digital divide: Teens teaching Internet skills to senior citizens. Journal of Extension 5, 10 (2002), 2.Google Scholar
- Sato, D., Zhu, S., Kobayashi, M., Takagi, H., and Asakawa, C. Sasayaki: augmented voice Web browsing experience. Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, ACM (2011), 2769--2778. Google ScholarDigital Library
- Meyer, B., Sit, R.A., Spaulding, V.A., Mead, S.E., and Walker, N. Age group differences in World Wide Web navigation. CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, ACM (1997), 295--296. Google ScholarDigital Library
- Fairweather, P.G. How older and younger adults differ in their approach to problem solving on a complex website. Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility, ACM (2008), 67--72. Google ScholarDigital Library
- Chadwick-Dias, A., Tedesco, D., and Tullis, T. Older adults and Web usability: Is Web experience the same as Web expertise? CHI 2004 Extended Abstracts on Human Factors in Computing Systems, ACM (2004), 1391--1394. Google ScholarDigital Library
- Sayago, S. and Blat, J. About the relevance of accessibility barriers in the everyday interactions of older people with the web. Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A), ACM (2009), 104--113. Google ScholarDigital Library
- Akatsu, H. and Miki, H. Usability research for the elderly people. Oki Technical Review (Special Issue on Human Friendly Technologies) 71, 3 (2004), 54--57.Google Scholar
- Leitner, M., Subasi, Ö., Höller, N., Geven, A., and Tscheligi, M. User requirement analysis for a railway ticketing portal with emphasis on semantic accessibility for older users. Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A), ACM (2009), 114--122. Google ScholarDigital Library
- Hanson, V.L., Richards, J.T., and Lee, C.C. Web access for older adults: voice browsing? Proceedings of the 4th International Conference on Universal Access in Human Computer Interaction: Coping with Diversity, Springer-Verlag (2007), 904--913. Google ScholarDigital Library
- ISO/IEC. ISO/IEC Guide 71:2001 - Guidelines for standards developers to address the needs of older persons and persons with disabilities. 2001. http://www.iso.org/iso/catalogue_detail?csnumber=33987.Google Scholar
- SPRY Foundation. SPRY's Work: Education - A Guide for Web Site Creators. 1999. http://www.spry.org/sprys_work/education/web_guide.html.Google Scholar
- Newell, A.F., Dickinson, A., Smith, M.J., and Gregor, P. Designing a portal for older users: A case study of an industrial/academic collaboration. ACM Transaction on Computer-Human Interaction 13, 3 (2006), 347--375. Google ScholarDigital Library
- Chadwick-Dias, A., Bergel, M., and Tullis, T.S. Senior Surfers 2.0: a re-examination of the older Web user and the dynamic Web. Proceedings of the 4th International Conference on Universal Access in Human-Computer Interaction: Applications and Services, Springer Berlin Heidelberg (2007), 868--876. Google ScholarDigital Library
- Gregor, P., Newell, A.F., and Zajicek, M. Designing for dynamic diversity: interfaces for older people. Proceedings of the Fifth International ACM Conference on Assistive Technologies, ACM (2002), 151--156. Google ScholarDigital Library
- Zajicek, M. and Morrissey, W. Multimodality and interactional differences in older adults. Universal Access in the Information Society 2, 2 (2003), 125--133.Google ScholarDigital Library
- Hailpern, J.M. WISE: a wizard interface supporting enhanced usability. Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility, ACM (2006), 291--292. Google ScholarDigital Library
- Milne, S., Dickinson, A., Gregor, P., Gibson, L., McIver, L., and Sloan, D. Not browsing, but drowning: designing a Web browser for novice older users. Proceedings of HCI International, (2005), 7 pages.Google Scholar
- Muta, H., Ohko, T., and Yoshinaga, H. An activeX-based accessibility solution for senior citizens. Proceedings of the Center on Disabilities Technology and Persons with Disabilities Conference 2005, (2005).Google Scholar
- Dell. DellConnectTM. http://support.dell.com/support/topics/global.aspx/support/en/dellconnect.Google Scholar
- Citrix Online. Remote Support And Remote Support Services | GoToAssist. http://www.gotoassist.com/.Google Scholar
- Maes, P. Agents that reduce work and information overload. Communications of the ACM 37, 1994, 30--40. Google ScholarDigital Library
- Bederson, B.B. Audio augmented reality: a prototype automated tour guide. Conference Companion on Human Factors in Computing Systems, ACM (1995), 210--211. Google ScholarDigital Library
- Sawhney, N. and Schmandt, C. Nomadic Radio: speech and audio interaction for contextual messaging in nomadic environments. ACM Transaction on Computer-Human Interaction 7, 3 (2000), 353--383. Google ScholarDigital Library
- Wagner, E.J. and Lieberman, H. Supporting user hypotheses in problem diagnosis. Proceedings of the 9th International Conference on Intelligent User Interfaces, ACM (2004), 30--37. Google ScholarDigital Library
- Roth, P., Petrucci, L., Pun, T., and Assimacopoulos, A. Auditory browser for blind and visually impaired users. CHI 1999 Extended Abstracts on Human Factors in Computing Systems, ACM (1999), 218--219. Google ScholarDigital Library
- Yu, W., McAllister, G., Strain, P., Kuber, R., and Murphy, E. Improving Web accessibility using content-aware plug-ins. CHI 2005 Extended Abstracts on Human Factors in Computing Systems, ACM (2005), 1893--1896. Google ScholarDigital Library
- Dontcheva, M., Drucker, S.M., Wade, G., Salesin, D., and Cohen, M.F. Summarizing personal Web browsing sessions. Proceedings of the 19th Annual ACM Symposium on User Interface Software and Technology, ACM (2006), 115--124. Google ScholarDigital Library
- Hartmann, M., Schreiber, D., and Mühlhäuser, M. AUGUR: providing context-aware interaction support. Proceedings of the 1st ACM SIGCHI Symposium on Engineering Interactive Computing Systems, ACM (2009), 123--132. Google ScholarDigital Library
- Dahlbäck, N., Jönsson, A., and Ahrenberg, L. Wizard of Oz studies -- why and how. Knowledge-Based Systems 6, 4 (1993), 258--266.Google ScholarDigital Library
- ACTF. Accessibility Tools Framework Project Home. http://www.eclipse.org/actf/.Google Scholar
- Droit-Volet, S. and Gil, S. The time--emotion paradox. Philosophical Transactions of the Royal Society B: Biological Sciences 364, 1525 (2009), 1943--1953.Google ScholarCross Ref
- Hornbæk, K. and Law, E.L.-C. Meta-analysis of correlations among usability measures. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM (2007), 617--626. Google ScholarDigital Library
- Sloan, D., Atkinson, M.T., Machin, C., and Li, Y. The potential of adaptive interfaces as an accessibility aid for older Web users. Proceedings of the 2010 International Cross-Disciplinary Conference on Web Accessibility (W4A), ACM (2010), 35:1--35:10. Google ScholarDigital Library
- Bigham, J.P., Prince, C.M., Hahn, S., and Ladner, R.E. WebAnywhere: a screen reading interface for the Web on any computer. Proceedings of the 2008 International Cross-Disciplinary Conference on Web Accessibility (W4A), ACM (2008), 132--133. Google ScholarDigital Library
Index Terms
- How voice augmentation supports elderly web users
Recommendations
Elderly mental model of reminder system
APCHI '12: Proceedings of the 10th asia pacific conference on Computer human interactionThe growing numbers of elderly is inevitable. As we get older, we will experience some memory declines, thus an assistive technology such as reminder system is recommended. However, the uptake of reminder system is still low. Many researchers from the ...
Context sensitive accessibility aid to middle-aged adults and elderly users in web systems
SIGDOC '11: Proceedings of the 29th ACM international conference on Design of communicationThis paper describes an interaction mechanism aimed at enhancing the accessibility of Web pages to middle-aged adults and seniors. The proposed approach builds on previous research on problems commonly encountered by these users. The presented solution ...
An Empirical Study of Older Adult’s Voice Assistant Use for Health Information Seeking
Although voice assistants are increasingly being adopted by older adults, we lack empirical research on how they interact with these devices for health information seeking. Also, prior work shows how voice assistant responses can provide misleading or ...
Comments