Abigail J. Sellen
Rachel Murphy
ABSTRACT
We report on a diary study of how and why knowledge workers use the World Wide Web. By examining in detail a complete two-day set of Web activities from each of 24 people, we construct a framework with which to describe the different tasks knowledge workers undertake. By looking at the characteristics of each type of activity, we can see how certain activities are unsuited to particular kinds of technologies (e.g., mobile devices); how Web tools might be incrementally improved; and how we might better support knowledge workers' Web tasks in the future
- Berners-Lee, T., Hendler, J. & Lassila, O. (2001). The semantic Web. Scientific American, Vol. 5(1).Google Scholar
Cross Ref
- Bruce, H. (1998). User satisfaction with information seeking on the Internet. Journal of the American Society for Information Science, 49 (6). Google ScholarDigital Library
- Buxton, W. (2001). Less is more (more or less): Some thoughts on the design of computers and the future. In P. Denning (Ed.), The Invisible Future: The seamless integration of technology in everyday life. New York: McGraw Hill. Google ScholarDigital Library
- Byrne, M.D., John, B.E., Wehrle, N.S., & Crow, D.C. (1999). The tangled web we wove: A taxonomy of WWW use. Proc. CHI 99, 544--551. Google ScholarDigital Library
- Card, S, Robertson, G. & York, W. (1996). The Webbook and Web forager: An information workspace for the World Wide Web. Proc. CHI '96, New York: ACM Press. Google ScholarDigital Library
- Card, S., Pirolli, P., Van Der Wage, M., Morrison, J., Reeder, R.W., Schraedley, P.K., & Boshart, J. (2001). Information scent as a driver of web behaviour graphs: Results of a protocol analysis method for Web usability. Proc. CHI 2001, 498--505. Google ScholarDigital Library
- Chi, E.H., Pirolli, P., Chen, K., and Pitkow, J. (2001). Using information scent to model user information needs and actions on the Web. Proc. CHI 2001, 490--497. Google ScholarDigital Library
- Fogg, B.J, Marshall, J., Osipovich, A., Varma, C., Laraki, O., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P. and Treinen, M. (2000). Elements that affect Web credibility. Proc. CHI 2000, Extended Abstracts, 287--288. Google ScholarDigital Library
- Harmon, A. (2001). Exploration of the World Wide Web Tilts from Eclectic to Mundane. The New York Times, Aug. 26.Google Scholar
- Huberman, B. (2001). The Laws of the Web. Cambridge, MA: MIT Press.Google Scholar
- Morrison, J., Pirolli, P., and Card, S. (2001). A taxonomic analysis of what World Wide Web activities significantly impact people's decisions and actions. Proc. CHI 2001, Extended Abstracts, 163--164. Google ScholarDigital Library
- O'Hara, K., Perry, M., Sellen, A. and Brown, B. (2001). Managing information on the move. In Brown, B, Green, N and Harper, R (Eds.) Wireless world: Social and interactional aspects of the mobile age. The Hague, Netherlands: Springer Verlag.Google Scholar
- Pettit, S. (1995). Internet use by UK academic law librarians. The Law Librarian, 26(1).Google Scholar
- Spasojevic, M. & Kindberg, T. (2001). A study of an augmented museum experience. HP Labs Technical Report No. HPL-2001-178.Google Scholar
- UCLA Internet Report (2000). The UCLA Internet Report: Surveying the Digital Future. Available at http://www.ccp.ucla.edu/.Google Scholar
- Wei Choo C., Detlor, B. & Turnbull, D. (2000). Information seeking on the web: An integrated model of searching and browsing. First Monday, Vol. 5(2).Google Scholar
- Youll, J. (2001). Wherehoo and periscope: A time & place server and tangible browser for the real world. Proc. CHI 2001, Extended Abstracts, 109--110. Google ScholarDigital Library
Index Terms
- How knowledge workers use the web
Recommendations
Educating knowledge workers for e-business and web services
SIGMIS-CPR '10: Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel researchE-business and web services now have an established and significant presence in the global marketplace. The growth of e-business and web services has been substantial. One of the constraints on this growth is the availability of knowledge workers with ...
Organized knowledge sharing with book-centered Web sites: An architecture, implementation and analysis
For educators, the World Wide Web offers a valuable technology for knowledge sharing. It can complement more traditional approaches to knowledge sharing such as books and lectures. Here, we identify and differentiate three major approaches for Web-based ...
Understanding mobile web and mobile search use in today's dynamic mobile landscape
MobileHCI '11: Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and ServicesThe term mobile Web is changing. Mobile is traditionally associated with on-the-move, portable and dynamic. However, with the advent of smartphones, an increasing number of users are accessing the mobile Internet via their phone while in more stationary ...
Comments