Cadbury and pig DNA: when issue management intersects with religion
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 5 October 2015
Abstract
Purpose
The purpose of this paper is to discuss the evolving role of religion in issue management and introduces a case in Malaysia to examine the emerging corporate risk when western multinationals fall foul of the precepts of Islam.
Design/methodology/approach
The paper details events when Cadbury in Malaysia faced online rumours that its locally made chocolate was contaminated by porcine DNA and examines the corporate and community response in the context of issue management, international public relations, cross-cultural communication theory and apologia theory.
Findings
The case illustrates that for a multinational company doing business in a Muslim country, an issue response strategy must be based on sound local knowledge and understanding of the religious implications.
Practical implications
Although issues in the public arena frequently have a political and legal dimension, a religious element can make issue management even more challenging. Internationalisation of both business and issues has increased the profile of Islamic values, and the case shows the practical effectiveness of a calm and considered response in the face of extreme provocation.
Originality/value
While western public relations literature has highlighted cases of strongly held familiar Christian values driving issues onto the national issue management agenda, this paper identifies how Islamic precepts now represent an increasingly important consideration for modern risk and issue managers.
Keywords
Citation
Jaques, T. (2015), "Cadbury and pig DNA: when issue management intersects with religion", Corporate Communications: An International Journal, Vol. 20 No. 4, pp. 468-482. https://doi.org/10.1108/CCIJ-10-2014-0066
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited