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Beyond the quick fix: how to manage more effectively in the heart of change

Donald Skilling (Donald Skilling is a Lecturer in the School of Management, Cranfield University, Bedford, and a Partner of Lee Skilling Associates, Milton Keynes, UK. Tel: 01908 506131)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 July 1996

1332

Abstract

Seeks to help managers and human resource practitioners understand better why many change efforts (business process re‐engineering, total quality management) often end in failure. Outlines an approach that can result in more change success. Explores the human side of change with a primary focus on the psychological reorientation that organizations and their people go through as they come to terms with change in their environments. The reorientation involves three key phases ‐ endings, in‐between times and new beginnings. Discusses each of these phases and their corresponding activities. Presents recommendations for effectively moving through each of the three phases and for achieving overall change success.

Keywords

Citation

Skilling, D. (1996), "Beyond the quick fix: how to manage more effectively in the heart of change", Industrial and Commercial Training, Vol. 28 No. 4, pp. 3-7. https://doi.org/10.1108/00197859610120056

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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