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Evaluation Frameworks for Health Virtual Communities

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The Digitization of Healthcare

Abstract

Virtual communities (VCs) evaluation research looked into different aspects of evaluation such as usability, effectiveness, and impact. However, these measurements do not take into account some particularities of the Health Virtual Communities (Health VCs), such as the impact of the patient’s health condition on software usability and the effect of the Health VC on health outcomes. In this chapter, we give an overview of existing literature related to VC evaluation, and summarize the main VC evaluation limitations and challenges, particularly the need for a framework for VC evaluation. We then look into the available frameworks to evaluate information technology and information systems and their ability to VCs, and then lay out the need for a framework to evaluate Health VC.

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Authors and Affiliations

  1. School of Health Policy & Management, York University, Toronto, Canada

    Christo El Morr & Linda Eftychiou

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  1. Christo El Morr
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  2. Linda Eftychiou
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Correspondence to Christo El Morr .

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  1. EDHEC Business School , Nice Cedex, France

    Loick Menvielle

  2. Université du Québec à Montréal , Montréal, Canada

    Anne-Françoise Audrain-Pontevia

  3. Université du Québec à Trois-Rivières , Trois Rivières, Canada

    William Menvielle

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El Morr, C., Eftychiou, L. (2017). Evaluation Frameworks for Health Virtual Communities. In: Menvielle, L., Audrain-Pontevia, AF., Menvielle, W. (eds) The Digitization of Healthcare. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-349-95173-4_6

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