Abstract
Outsourcing has received a poor reputation in the media, general public, and political arena in the Western world. It has been criticized for domestic job losses and the exploitation of unskilled workers in developing countries. What most opponents do not realize, however, is that there are different types of outsourcing, some of which may involve corporate efforts to lower overhead costs by gaining access to low-waged labor while others entail the acquisition and retention of highly skilled and talented professionals who are valued for their ability to innovate. There is no one-size-fits-all approach and not all outsourcing is harmful. A KPMG survey, entitled, Top Market Trends and Predictions for 2016 and Beyond, revealed that talent shortages and challenges were of the highest concern and had the largest negative impact on businesses. Global companies can create a competitive advantage in the market place by attracting the best people from all corners of the world. The “war for talent” has become “the new norm” (Brown, 2016).
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All figures in this chapter were either created by the authors based on information provided by Quatrro Global Services or obtained directly from the Company’s archives. The authors have full permission to publish the content.
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Pingali, S.R., Rovenpor, J., Shah, G. (2017). From Outsourcing to Best-Sourcing? The Global Search for Talent and Innovation. In: Kundu, S., Munjal, S. (eds) Human Capital and Innovation. Palgrave Studies in Global Human Capital Management. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-56561-7_7
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