Skip to main content
SpringerLink
Log in

Proposition of a tool to evaluate customer’s performance in collaborative product development with suppliers

  • Original Paper
  • Published:
International Journal on Interactive Design and Manufacturing (IJIDeM) Aims and scope Submit manuscript

Abstract

In many industries, customer firms seek to successfully involve their suppliers into New Product Development projects in order to gain competitive advantage. This involvement may range from simple consultation of suppliers on design orientations to the delegation of full responsibility to suppliers for the design of the outsourced system. However, the benefit of supplier involvement depends on the contribution of both parties—supplier and customer—to complete the collaborative design projects successfully. This paper investigates the issue of customer’s evaluation expected by supplier in terms of co-design effort, and aims at proposing a model to evaluate this effort The model and the associated tool were developed with the collaboration of six French industrial manufacturers and ten suppliers, partners of the PRAXIS research project (Performance in Relationships Adapted to eXtended Innovation with Supplier).

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  1. Van Weele A.J.: Supply resource management: mobilising external capabilities. Executive Outlook 3(4), 82–92 (2003)

    Google Scholar 

  2. Le Dain, M.-A., Calvi, R., Cheriti, S.: Measuring supplier performance in collaborative design: proposition of a framework. R&D Management (publication in progress)

  3. Dumas A.: Design roles. In: Clark, P.A., Starkey, K. (eds) Organization transitions and innovation-design, pp. 100–104. Pinter, London (1988)

    Google Scholar 

  4. Calvi, R., Le Dain, M.A.: Collaborative development between client and supplier: How to choose the suitable coordination process?. In: Proceedings of the 12th international IPSERA conference, Budapest (2003)

  5. Asanuma B.: Manufacturer-supplier relationships in Japan and the concept of relationship-specific skills. J. Japn. Int. Econ. 3, 1–30 (1989)

    Article  Google Scholar 

  6. Monczka R., Handfield R.B., Scannell T., Ragatz G.L., Frayer D.J.: New product development: strategies for supplier integration. ASQ Quality Press, Milwaukee (2000)

    Google Scholar 

  7. Araujo L., Dubois A., Gadde L.-E.: Managing interface with suppliers. Indus. Mark. Manag. 28, 497–506 (1999)

    Article  Google Scholar 

  8. Bidault F., Despres C., Butler C.: Leveraged innovation: unlocking the innovation potential of strategic supply. MacMillan Business, New York (1998)

    Google Scholar 

  9. Handfield R.B., Ragatz G.L., Petersen K.L., Moncska R.M.: Involving suppliers in new product development. Calif. Manag. Rev. 42(1), 59–82 (1999)

    Google Scholar 

  10. Wynstra, F., Van Echtelt, F.: Managing supplier integration into product development: a literature review and conceptual model. In: Proceedings of the 17th industrial marketing purchasing conference, Oslo, Norway (2001)

  11. Fraser P., Farrukh C., Gregory M.: Managing product development collaborations: a process maturity approach. Proc. Instn. Mech. Engrs. J. Eng. Manuf. 217(B), 1499–1519 (2003)

    Article  Google Scholar 

  12. Le Dain, M.-A., Calvi, R., Cheriti, S.: Early supplier involvement in product development: How to assess the project team’s ability to co-design with suppliers? In: Proceedings of the 17th international IPSERA conference, Perth, Australia (2008)

  13. Lamming R.C., Cousins P.D., Notman D.M.: Beyond vendor assessment: relationship assessment programmes. Eur. J. Purch. Supply Manag. 2(4), 173–181 (1996)

    Article  Google Scholar 

  14. De Toni A., Nassimbeni G.: A method for the evaluation of suppliers’ co-design effort. Int. J. Prod. Eco. 72(2), 169–180 (2001)

    Article  Google Scholar 

  15. Moultrie J., Clarkson P.J., Probert D.: Development of a design audit tool for SMEs. J. Prod. Innov. Manag. 24, 335–368 (2007)

    Article  Google Scholar 

  16. Emden Z., Calantone R.J., Droge C.: Collaborating for new product developemnt: selecting the partner with maximum potential to create value. J. Prod Innov. Manag. 23, 330–341 (2006)

    Article  Google Scholar 

  17. Johnsen, T., Johnsen, R.E., Lamming, R.: Supply relationship evaluation: the relationship assessement process (RAP) and beyond. Eur. Manag. J. (2008). doi:10.1016/j.emj.2007.10.001

  18. Van Echtelt, F.: New product development: shifting suppliers into gear. PhD Thesis, Eindhoven University of Technology (2004)

  19. Johnsen, T., Johnsen, R.E., Lamming, R.: Customer-supplier relationship evaluation: towards a conceptual and managerial framework. In: Proceedings of the 15th international IPSERA conference, San Diego (2006)

  20. Avenier, M.-J.: A generic methodology framework for constructing generic actionable knowledge. In: Proceedings of the academy of management conference, ISEOR, Lyon (2007)

  21. Argyris C.: Knowledge for action. Ed Jossey Bass, San Francisco (1993)

    Google Scholar 

  22. Strauss A., Corbin J.: Basics of qualitative research: techniques and procedures for developing grounded theory. 2nd edn. Sage, Thousand Oaks (1998)

    Google Scholar 

  23. Probert D.R., Phaal R., Farrukh C.J.P.: Development of a structured approach to assessing technology management practice. Proc. Instn. Mech. Engrs. J. Eng. Manuf. 214(B4), 313–321 (2000)

    Article  Google Scholar 

  24. Neely, A.D., Mills, J.F., Platts, K.W., Richards, A.H., Gregory, M. J., Bourne, M.C.S.: Developing and testing a process for performance measurement system design. In: Proceedings of 3rd international conference of the EurOMA, London (1996)

  25. Moultrie J., Clarkson P.J., Probert D.: A tool to evaluate design performance in SMEs. Int. J. Prod. Perform. Manag. 55, 184–216 (2005)

    Google Scholar 

  26. Karlsson C., Nellore R., Söderquist K.: Black box engineering: redefining the role of product specifications. J. Prod. Innov. Manag. 15(6), 534–549 (1998)

    Article  Google Scholar 

  27. Nellore R., Söderquist K., Eriksson K.: A specification model for product development. Eur. Manag. j. 7(1), 50–63 (1999)

    Article  Google Scholar 

  28. Spekman R.E., Carraway R.: Making the transition to collaborative buyer-seller relationship: an emerging framework. Indus. Mark. Manag. 35(1), 10–19 (2006)

    Google Scholar 

  29. Lindgreen A., Palmer R., Vanhamme J., Wouters J.: A relationship-management assessment tool: questioning, identifying, and prioritizing critical aspects of customer relationships. Indus. Mark. Manag. 35(1), 57–71 (2006)

    Google Scholar 

  30. Mentzer J.T., Konrad B.P.: An efficiency-effectiveness approach to logistics performance analysis. J. Bus. Logist. 12(1), 33–62 (1991)

    Google Scholar 

  31. Le Dain, M.A.: Evaluer la performance fournisseur. In: Indicateurs et tableaux de bords, AFNOR, p. 5–10–20 (2006)

  32. Ouchi W.G.: Markets, bureaucracies and clans. Adm. Sci. Quart. 25(1), 130–141 (1980)

    Article  Google Scholar 

  33. Humphreys P.K., Huang G.Q., Cadden T., McIvor R.: Integrating design metrics within the early supplier selection process. J. Purch. Supply Manag. 13(1), 42–52 (2007)

    Article  Google Scholar 

  34. Petersen K.J., Handfield R.B., Ragatz G.L.: Supplier integration into new product development: coordinating product, process and supply chain design. J. oper. Manag. 23, 371–388 (2005)

    Article  Google Scholar 

  35. Lam P.K., Chin K.S.: Identifying and prioritizing critical success factors for conflict management in collaborative new product development. Indus. Mark. Manag. 34, 761–772 (2005)

    Article  Google Scholar 

  36. Primo M.A.M., Amundson S.D.: An exploratory study of the effects of supplier relationships on new product development outcomes. J. Oper. Manag. 20, 33–52 (2002)

    Article  Google Scholar 

  37. Petroni A., Panciroli B.: Innovation as a determinant of supplier’s roles and performances: an empirical study in the food machinery industry. Eur. J. Purch. Supply Manag. 8, 135–149 (2002)

    Article  Google Scholar 

  38. McCutcheon D.M., Grant R.A., Hartley J.: Determinants of new product designers’ satisfaction with suppliers’ contributions. J. Eng. Technol. Manag. 14(3–4), 273–290 (1997)

    Article  Google Scholar 

  39. Humphreys P.K., Li W.L., Chan L.Y.: The impact of supplier development on buyer-supplier performance. Omega Int. J. Manag. Sci. 32(2), 131–143 (2004)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. G-SCOP Laboratory, Grenoble Institute of Technology, School of Industrial Engineering, Grenoble, France

    Marie-Anne le Dain

  2. CERAG Laboratory, School of Business Administration (IAE), Grenoble University, Grenoble, France

    Richard Calvi

  3. G-SCOP Laboratory and Thésame, Business and Innovation Centre of Haute-Savoie, Annecy, France

    Sandra Cheriti

Authors
  1. Marie-Anne le Dain
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Richard Calvi
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Sandra Cheriti
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Marie-Anne le Dain.

Rights and permissions

Reprints and permissions

About this article

Cite this article

le Dain, MA., Calvi, R. & Cheriti, S. Proposition of a tool to evaluate customer’s performance in collaborative product development with suppliers. Int J Interact Des Manuf 5, 73–83 (2011). https://doi.org/10.1007/s12008-010-0112-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s12008-010-0112-6

Keywords

Search

Navigation