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E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks

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Abstract

After more than a decade of comprehensive research work in the area of electronic government (e-government), no attempt has yet been made to undertake a systematic literature review on the costs, opportunities, benefits and risks that influence the implementation of e-government. This is particularly significant given the various related challenges that governments have faced over the years when implementing e-government initiatives. Hence, the aim of this paper is to undertake a comprehensive analysis of relevant literature addressing these issues using a systematic review of 132 studies identified from the Scopus online database and Google Scholar together with a manual review of relevant papers from journals dedicated to electronic government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). The overall review indicated that although a large number of papers discuss costs, opportunities, benefits and risks, treatment of these issues have tended to be superficial. Moreover, there is a lack of empirical studies which can statistically evaluate the performance of these constructs in relation to the various e-government systems. Therefore, this research would help governments to better analyse the impact of costs, opportunities, benefits and risks on the success of e-government systems and its pre-adoption from an implementation perspective.

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Acknowledgment

This research was funded by the Qatar National Research Fund, Grant No. NPRP 09-1023-5-158.

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Authors and Affiliations

  1. Business School, Brunel University, Uxbridge, Middlesex, UB8 3PH, UK

    Vishanth Weerakkody, Zahir Irani & Habin Lee

  2. American University of Beirut, Cairo St, Beirut, Lebanon

    Ibrahim Osman

  3. Qatar University, Al Tarfa, Doha, 2713, Qatar

    Nitham Hindi

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  1. Vishanth Weerakkody
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  2. Zahir Irani
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  3. Habin Lee
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  4. Ibrahim Osman
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Correspondence to Vishanth Weerakkody.

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Weerakkody, V., Irani, Z., Lee, H. et al. E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks. Inf Syst Front 17, 889–915 (2015). https://doi.org/10.1007/s10796-013-9472-3

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