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Fundamentals of product ecosystem design for user experience

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Abstract

Recognizing the importance of user experience (UX) in product ecosystems, this paper examines the fundamental issues underlying product ecosystem design, including implications of a product ecosystem, the notion of the ambience, as well as UX in terms of affect and cognition. A conceptual model is outlined to elucidate the critical factors and the operational mechanism of product ecosystem design for user satisfaction. A technical framework of product ecosystem design for UX is presented, consisting of three consecutive and iterative stages, namely, affective-cognitive need acquisition, affective-cognitive analysis, and affective-cognitive fulfillment. An application to subway station design is reported to illustrate the key techniques for product ecosystem design, including ambient intelligence, data mining, Petri-net modeling, and simulation.

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Authors and Affiliations

  1. The G.W. Woodruff School of Mechanical Engineering, Georgia Institute of Technology, Atlanta, GA , 30332-0405, USA

    Feng Zhou

  2. Institute for Infocomm Research, Agency for Science, Technology and Research, 1 Fusionopolis Way, 138632, Connexis, Singapore

    Qianli Xu

  3. The G.W. Woodruff School of Mechanical Engineering, Georgia Institute of Technology, Atlanta, GA, 30332-0405, USA

    Roger Jianxin Jiao

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  1. Feng Zhou
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  2. Qianli Xu
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  3. Roger Jianxin Jiao
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Correspondence to Roger Jianxin Jiao.

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Zhou, F., Xu, Q. & Jiao, R.J. Fundamentals of product ecosystem design for user experience. Res Eng Design 22, 43–61 (2011). https://doi.org/10.1007/s00163-010-0096-z

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