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Cooperative work in mission operations: Analysis and implications for computer support

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Abstract

This paper describes cooperative work in real-time flight operations in the SAMPEX Mission Operations Room at NASA Goddard Space Flight Center. This domain is an example of distributed supervisory control, where a team of human operators supervises a dynamic, complex, highly automated system. Such operational environments differ in important ways from artifact-centered collaboration (e.g., collaborative drawing, writing, design). This paper explores those differences and also articulates the need for activity management tools for dynamic control environments. Candidate models from the human-machine systems engineering literature are proposed to provide the underlying structure for such tools.

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Authors and Affiliations

  1. Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 W. Green St., Urbana, U.S.A.

    Patricia M. Jones

  2. Institute of Aviation, University of Illinois at Urbana-Champaign, 1206 W. Green St., Urbana, U.S.A.

    Patricia M. Jones

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Jones, P.M. Cooperative work in mission operations: Analysis and implications for computer support. Comput Supported Coop Work 3, 103–145 (1994). https://doi.org/10.1007/BF00773444

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