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Research on Hospital CRM System Model Based on Multi-Agent

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Innovative Computing and Information (ICCIC 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 231))

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Abstract

In order to change the customer relationship management in hospital lacks of flexibility, adaptability, initiative, we research a model based on Multi-Agent is proposed to overcome these shortcomings. By using Multi-Agent technology, the traditional customer relationship management system of hospital is constructed to a Multi-Agent system. In the paper, every part’s functions of this model are discussed.

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References

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Author information

Authors and Affiliations

  1. Department of Information Engineering, Capital Normal University, Beijing, China

    Wang Suozhu & Fu Yan

Authors
  1. Wang Suozhu
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  2. Fu Yan
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Editor information

Editors and Affiliations

  1. Suzhou University, No. 1, Shizi Street, 215006, Suzhou City, China

    Minli Dai

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© 2011 Springer-Verlag Berlin Heidelberg

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Suozhu, W., Yan, F. (2011). Research on Hospital CRM System Model Based on Multi-Agent. In: Dai, M. (eds) Innovative Computing and Information. ICCIC 2011. Communications in Computer and Information Science, vol 231. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23993-9_3

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  • DOI: https://doi.org/10.1007/978-3-642-23993-9_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23992-2

  • Online ISBN: 978-3-642-23993-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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