Abstract
Business Process Management (BPM) becomes more and more relevant also for small- and medium-sized companies (SME’s). Today’s strategies and approaches for the implementation of BPM rely on methods and tools mainly developed by and focused on large enterprises but less on the needs of small- and mid-sized organisations. With the BPM@KMU project the Institute of Information Systems of a Bavarian university conducts together with the Virtual University of Bavaria (VHB) and a set of SMEs a project which aims on an efficient implementation of BPM in such organisations. Considering e-Learning as an enabler or tool which matches existing barriers for the implementation of Business Process Management, this paper offers a case study report on the observations when designing and implementing the BPM@KMU e-Learning program guided by the Cybernetic e-Learning Management Model. The paper considers first project results and shows, that e-Learning can address the heterogeneous maturity and previous knowledge about BPM by an adequate set of instructional as well as technological strategies and concepts.
Keywords
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Hammer, M., Champy, J.: Business Reengineering: Die Radikalkur für das Unternehmen. München (1998)
Treacy, M., Wiersema, F.: The Discipline of Market Leaders (1997)
Keen, P.G.W.: The Process Edge – Creating value where it counts. Havard (1997)
Porter, M.E.: Competitive Advantage: Creating and Sustaining Superior Performance, New York, London (1985)
Rosemann, M.: Die Grundsätze ordnungsmäßiger Modellierung. Intention, Entwicklung, Architektur und Multiperspektivität. In: Maicher, M., Scheruhn, H.J. (eds.) Informationsmodellierung. Referenzmodelle und Werkzeuge, Wiesbaden, pp. 1–21 (1998)
Feldmayer, J., Seidenschwarz, W.: Marktorientiertes Prozessmanagement – Wie Process Mass Customization Kundenorientierung und Prozessstandardisierung integriert, München (2005)
Baker, G., Maddux, H.: Enhancing organisational performance: facilitating the critical transition to a process view management. S.A.M Advanced Management Journal 7(4), 30–60 (2005)
Chong, S.: Business Process Management for SME’s: an exploratory study of implementation factors for the Australian wine industry. Journal of Information Systems and Small Business 1(1-2), 41–58 (2007)
Riley, M.J., Brown, D.C.: Case study of the application of BPR in an SME contractor. Knowledge and Process Management 8(1), 17–28 (2001)
Hilgarth, B.: E-Learning Success in Action! From Case Study Research to the creation of the Cybernetic e-Learning Management Model. International Journal of Computer Information Systems and Industrial Management Applications 3 (in Press, 2011)
DIN: PAS 1032-1: Aus- und Weiterbildung unter besonderer Berücksichtigung von e-Learning - Teil 1: Referenzmodell für Qualitätsmanagement und Qualitätssicherung - Planung, Entwicklung, Durchführung und Evaluation von Bildungsprozessen und Bildungsangeboten (2004), http://www.beuth.de
Hilgarth, B., Purucker, J., Mayer, H., Göldner, F.: ProcessSharePoint® - ein Praxisbericht zur Lösung des Last-Mile-Problems in der Prozessimplementierung. In: HMD – Praxis der Wirtschaftsinformatik, Vol. 266, pp. 90–99 (2009)
Rossi, M., et al.: Action Design Research. MIS Quaterly 35(1), 37–56 (2011)
Institut für Mittelstandsforschung Bonn (IfM Bonn) (2011), http://www.ifm-bonn.org/index.php?id=590
Sauter, A., Sauter, W.: Blended Learning. Effiziente Integration von E-Learning und Präsenztraining. Luchterhand, Neuwied (2002)
Weinberger, A., Ertl, B., Fischer, F., Mandl, H.: Cooperation Scripts for Learning via Web-based Discussion Boards and Videoconferencing. EARLI SIM (2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kröckel, J., Hilgarth, B. (2011). BPM@KMU – Designing e-Learning for the Introduction of BPM in Small- and Medium-Sized Enterprises. In: Schmidt, W. (eds) S-BPM ONE - Learning by Doing - Doing by Learning. S-BPM ONE 2011. Communications in Computer and Information Science, vol 213. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23471-2_3
Download citation
DOI: https://doi.org/10.1007/978-3-642-23471-2_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-23470-5
Online ISBN: 978-3-642-23471-2
eBook Packages: Computer ScienceComputer Science (R0)