Abstract
This paper focuses on presenting and discussing the aim, context, challenges, results, and impact of the Cultural usability project named as CultUsab. This project was a four year international research effort from 2006 to 2009, which was supported by a grant from the Danish Research Councils for Independent Research in Culture and Communication. The project aimed at innovating processes in Information and Communication Technology development through an understanding of culturally sensitive aspects of usability evaluation methods.
See Appendix A for a list of participants in the CultUsab project.
Chapter PDF
References
Bourges-Waldegg, P., Scrivener, S.: Meaning, the central issue in cross-cultural HCI design. Interacting with Computers 9 (1998)
Burawoy, M.: Global Etnography. California Press (2000)
Cecilia, M., Baranauskas, C.: HCI in Brazil: Prospect and Challenges. In: INTERACT 2003 - Bringing the Bits together - Ninth IFIP TC13 International Conference on Human -Computer Interaction, Zürich, Switzerland, pp. 1081–1083 (2003)
Clemmensen, T.: Four approaches to user modelling - a qualitative research interview study of HCI professionals’ practice. Interacting With Computers 16(4), 799–829 (2004)
Clemmensen, T., Goyal, S.: Cross cultural usability testing. Working paper, Copenhagen Business School, Department of Informatics, HCI research group, 2005-006. 20 (2005)
Clemmensen, T., Goyal, S.: Cross cultural usability testing. In: The First All India Human Computer Interaction Conference, Bangalore, India (2005)
Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., Yammiyavar, P.: Cultural cognition in usability evaluation. Interacting with Computers 21(3), 212–220 (2009)
Clemmensen, T., Nørbjerg, J.: Separation in Theory, Coordination in Practice - Teaching HCI and SE. Software Process – Improvement and Practice 8, 99–110 (2003)
Clemmensen, T., Shi, Q.: What is part of a usability test? In: CHI 2008 extended abstracts on Human factors in computing systems, Florence, Italy. ACM, New York (2008)
Clemmensen, T., Shi, Q., Kumar, J., Li, H., Sun, X., Yammiyavar, P.: Cultural Usability Tests – How Usability Tests Are Not the Same All over the World. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 281–290. Springer, Heidelberg (2007)
Frandsen-Thorlacius, O., Hornbæk, K., Hertzum, M., Clemmensen, T.: Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users. In: CHI 2009 (2009)
Gray, W.D., Salzman, M.C.: Damaged merchandise? A review of experiments that compare usability evaluation methods. Human-Computer Interaction 13(3), 203–261 (1998)
Herman, L.: Towards Effective Usability Evaluation in Asia: Cross-cultural differences. In: OZCHI 1996 (1996)
Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., Yammiyavar, P.: Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 317–326. Springer, Heidelberg (2007)
Hofstede, G.: Geert Hofstede’s Homepage (2005)
Hong, Y.-y., Mallorie, L.M.: A dynamic constructivist approach to culture: Lessons learned from personality psychology. Journal of Research in Personality 38, 59–67 (2004)
Isomaki, H., Pohjola, A.: Introducing Multiple Views on Gender and Information Technology. In: Isomaki, H., Pohjola, A. (eds.) Lost and found in virtual reality: Women and Information technology. University of Lapland (2005)
Joshi, A.: HCI and SE–The Cultures of the Professions. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 108–112. Springer, Heidelberg (2007)
Kashima, Y.: Culture, Communication and Entitativity - A Social Psychological Investigation of Social Reality. In: Yzerbyt, V., Judd, C.M., Corneille, O. (eds.) The psychology of group perception - perceived variability, entitativity and essentialism. Psychology Press, NY (2004)
Kumar, J., Yammiyavar, P., Nielsen, J.: MindTape technique - a usability evaluation method for tracing cognitive processes in cross cultural settings e-Minds 1(3) (2007)
Marcus, A.: Fast forward: Culture class vs. culture clash. Interactions 9(3), 25–28 (2002)
Molich, R., Dray, S., Siegel, D.: Tips and Tricks for a Better International Usability Test. In: CHI 2004 Special Interest Group, Vienne, Austria. ACM, New York (2004)
Nawaz, A., Plocher, T., Clemmensen, T., Qu, W., Sun, X.: Cultural differences in the structure of categories in Denmark and China. Department of Informatics, CBS, Working Paper nr. 03-2007 (2007)
Nielsen, J.: Designing for International Use. In: CHI 1990 (1990)
Nielsen, L., Chavan, S.: Differences in Task Descriptions in the Think Aloud Test. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 174–180. Springer, Heidelberg (2007)
Pepitone, A.: A social psychology perspective on the study of culture: An eye on the road to interdisciplinarianism. Cross-Cultural Research 34(3), 233–249 (2000)
Plocher, T., Clemmensen, T.: Comparing User and Software Information Structures for Compatibility. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 178–182. Springer, Heidelberg (2007)
Qu, W., Sun, X., Nawaz, A., Plocher, T., Clemmensen, T.: Cultural Didderences Between Chinese and Dane in Card Sorting. In: The Eighth Pan-Pacific Conference on Occupational Ergonomics (PPCOE 2007), Bangkok, Thailand (2007)
Shi, Q.: A field study of the relationship and communication between Chinese evaluators and users in thinking aloud usability tests. In: NordiChi 2008, Lund (2008)
Shi, Q., Clemmensen, T.: Communication pattern and usability problem finding in cross-cultural thinking aloud usability testing. In: The Seventh Danish HCI Research Symposium (DHRS 2007), IT University, Copenhagen, Denmark (2007)
Shi, Q., Clemmensen, T.: Relationship Model in Cultural Usability Testing. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 422–431. Springer, Heidelberg (2007)
Shweder, R.A., Bourne, E.J.: Does the Concept of the Person Vary Cross-Culturally? In: Shweder, R.A. (ed.) Thinking Through Culture - Expeditions in cultural psychology. Harvard University Press, London (1991)
Smith, A., Dunckley, L., French, T., Minocha, S., Chang, Y.: A process model for developing usable cross-cultural websites. Interacting with Computers 16(1), 63–91 (2004)
Sun, X., Shi, Q.: Language issues in cross cultural usability testing: a pilot study in China. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 274–283. Springer, Heidelberg (2007)
Vatrapu, R.: Culture and International Usability Testing: The effects of Culture in Structured Interviews. Master thesis. Virginia Polytechnic Institute and State University (2001)
Wesson, J., Greunen, D.v.: New Horizons for HCI in South Africa. In: INTERACT 2003 - Bringing the Bits together - Ninth IFIP TC13 International Conference on Human -Computer Interaction, Zürich, Switzerland, pp. 1091–1095 (2003)
Yammiyavar, P., Clemmensen, T., Goyal, S.: Culture as a factor in interaction design testing for interfaces - case study in Indian scenario. In: Humanizing Work and Work Environment - International ergonomics conference, IIT Guwahati, Assam, India (2005)
Yammiyavar, P., Clemmensen, T., Kumar, J.: Analyzing Non-verbal Cues in Usability Evaluation Tests. In: Aykin, N. (ed.) HCII 2007. LNCS, vol. 4559, pp. 462–471. Springer, Heidelberg (2007)
Yammiyavar, P., Clemmensen, T., Kumar, J.: Influence of cultural background on non-verbal communication in a usability testing situation. International Journal of Design 2(2), 31–40 (2008)
Yammiyavar, P., Goel, K.M.: Emphasis on non-verbal cues for interpreting cognitive processes in protocol analysis. In: Indo-Danish HCI Research Symposium, Guwahati, India. The Indian Institute of Technology Guwahati, Guwahati (2006)
Yeo, A.: Global-software Development Lifecycle: An Exploratory Study. In: CHI 2001 (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 IFIP
About this paper
Cite this paper
Clemmensen, T., Yammiyavar, P., Ørngreen, R., Katre, D. (2010). Usability in a Cultural Context: A Report on the Scope, Process and Research Results of CultUsab - The Cultural Usability Project. In: Katre, D., Orngreen, R., Yammiyavar, P., Clemmensen, T. (eds) Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts. HWID 2009. IFIP Advances in Information and Communication Technology, vol 316. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11762-6_1
Download citation
DOI: https://doi.org/10.1007/978-3-642-11762-6_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-11761-9
Online ISBN: 978-3-642-11762-6
eBook Packages: Computer ScienceComputer Science (R0)