Abstract
E-government services are a main concern for bringing administrations closer to citizens and businesses. Accessibility to people with disabilities is one of the main characteristics of such services which is necessary in order to achieve wide public acceptance. This paper discusses a requirements elicitation survey for the development of accessible e-government services carried out in Greece in the context of a national project co-funded by the European Social Fund (ESF) and the Hellenic Ministry of Interior. The main survey results are presented and discussed.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
West, D.: Global E-Government (2007). Accessed January 29, 2008, from, http://www.insidepolitics.org/egovt07int.pdf
Chisholm, W., Vanderheiden, G., Jacobs, I.: Web Content Accessibility Guidelines 1.0 (1999). Accessed January 24, 2008, from, http://www.w3.org/TR/WCAG10/
Brace, I.: Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research. Kogan Page (2004)
eUser Public Online Services and User Orientation Country Brief: Greece (2005). Accessed January 29, 2008, from, http://www.euser-eu.org/euser_countrybrief.asp?CaseID=1660&CaseTitleID=741&MenuID=83
Dillman, D.A., Tortora, R.D., Bowker, D.: Principles for Constructing Web Surveys. SESRC Technical Report 98-50, Pullman, Washington (1998). Accessed January 23, 2008, from, http://www.sesrc.wsu.edu/dillman//papers/websurveyppr.pdf
Umbach, P.D.: Web Surveys: Best Practices. In: Porter, S.R. (ed.) Overcoming survey research problems. New directions for institutional research, vol. 121, pp. 23–38. Jossey-Bass, San Francisco (2004)
Observatory for the Greek Information Society, Profile of Greek Internet Users, pp. 15–16 (2007). Accessed April 13, 2008, from, http://www.observatory.gr/files/meletes/GRIntUsersProf-r.pdf
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Margetis, G., Ntoa, S., Stephanidis, C. (2008). Requirements of Users with Disabilities for E-government Services in Greece. In: Miesenberger, K., Klaus, J., Zagler, W., Karshmer, A. (eds) Computers Helping People with Special Needs. ICCHP 2008. Lecture Notes in Computer Science, vol 5105. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70540-6_63
Download citation
DOI: https://doi.org/10.1007/978-3-540-70540-6_63
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-70539-0
Online ISBN: 978-3-540-70540-6
eBook Packages: Computer ScienceComputer Science (R0)