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Designing Conversational Agents for Energy Feedback

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Designing for a Digital and Globalized World (DESRIST 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10844))

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Abstract

Reducing and shifting energy consumption could contribute significantly to a more sustainable use of energy in households. Studies have shown that the provision of feedback can encourage consumers to use energy more sustainably. While there is wide variety of energy feedback solutions ranging from in-home displays to mobile applications, there is a lack of research on whether and how conversational agents can provide energy feedback to promote sustainable energy use. As conversational agents, such as chatbots, promise a natural and intuitive user interface, they may have great potential for energy feedback. This paper explores how to design conversational agents for energy feedback and proposes design principles based on existing literature. The design principles are instantiated in a text-based conversational agent and evaluated in a focus group session with industry experts. We contribute with valuable design knowledge that extends previous research on the design of energy feedback solutions.

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Author information

Authors and Affiliations

  1. Institute of Information Systems and Marketing (IISM), Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Ulrich Gnewuch, Stefan Morana & Alexander Maedche

  2. hsag Heidelberger Service AG, Heidelberg, Germany

    Ulrich Gnewuch & Carl Heckmann

Authors
  1. Ulrich Gnewuch
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  2. Stefan Morana
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  3. Carl Heckmann
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  4. Alexander Maedche
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Corresponding author

Correspondence to Ulrich Gnewuch .

Editor information

Editors and Affiliations

  1. School of Information Systems and Technology, Claremont Graduate University, Claremont, California, USA

    Samir Chatterjee

  2. Muma College of Business, University of South Florida, Tampa, Florida, USA

    Kaushik Dutta

  3. Department of Management Studies, IIT Madras, Chennai, Tamil Nadu, India

    Rangaraja P. Sundarraj

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Gnewuch, U., Morana, S., Heckmann, C., Maedche, A. (2018). Designing Conversational Agents for Energy Feedback. In: Chatterjee, S., Dutta, K., Sundarraj, R. (eds) Designing for a Digital and Globalized World. DESRIST 2018. Lecture Notes in Computer Science(), vol 10844. Springer, Cham. https://doi.org/10.1007/978-3-319-91800-6_2

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  • DOI: https://doi.org/10.1007/978-3-319-91800-6_2

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