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Unboxing the Key Human Competencies for Successful Servitization

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Practices and Tools for Servitization

Abstract

Servitization involves a shift of attention to the customer. This change of focus entails a realignment of the pool of organizational and individual competencies to better serve the needs of the customer. In this context, the traditional manufacturing competencies turn obsolete, and the ability to find and invest in the competencies that undergird the service transition becomes a salient need. Therefore, this chapter provides an integrated and flexible tool to forecast future competencies requirements in companies undertaking the servitization journey. The tool proposed in this chapter offers a step-by-step guide to corporations for the implementation of a competency-based model that supports the top management in the identification of the crucial competencies that can translate the strategy and vision of the organization into behaviors, skills, and terms that people can easily understand and implement.

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Author information

Authors and Affiliations

  1. School of Technology and Innovation, University of Vaasa, Vaasa, Finland

    Federica Polo

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  1. Federica Polo
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Correspondence to Federica Polo .

Editor information

Editors and Affiliations

  1. University of Vaasa, Vaasa, Finland

    Marko Kohtamäki

  2. Aston Business School, Aston University, Birmingham, United Kingdom

    Tim Baines

  3. University of Vaasa, Vaasa, Finland

    Rodrigo Rabetino

  4. Aston Business School, Aston University, Birmingham, United Kingdom

    Ali Z. Bigdeli

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Polo, F. (2018). Unboxing the Key Human Competencies for Successful Servitization. In: Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A. (eds) Practices and Tools for Servitization. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-76517-4_12

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