Abstract
Service delivery is not just about architecture and interface coordination, but also a process enabling the organization to provide satisfactory communication services to the users. Formal process frameworks and models such as ITIL (Information Technology Infrastructure Library) are currently employed in many power utilities IT organizations implying familiarity, practice and trained staff. ITIL defines a framework for internal processes necessary for running an IT infrastructure. It classifies tasks and processes into groups and specifies interactions between them. ITIL is relevant for management of the IT services, platforms, and systems in any enterprise context including that of the telecom service delivery organizations.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Samitier, C. (2017). Modeling the Service Delivery Process. In: Samitier, C. (eds) Utility Communication Networks and Services. CIGRE Green Books(). Springer, Cham. https://doi.org/10.1007/978-3-319-40283-3_17
Download citation
DOI: https://doi.org/10.1007/978-3-319-40283-3_17
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-40282-6
Online ISBN: 978-3-319-40283-3
eBook Packages: EngineeringEngineering (R0)