Abstract
Conversational interfaces can be built using a variety of technologies. This chapter shows how to create a conversational interface using chatbot technology in which pattern matching is used to interpret the user’s input and templates are used to provide the system’s output. Numerous conversational interfaces have been built in this way, initially to develop systems that could engage in conversation in a human-like way but also more recently to create automated online assistants to complement or even replace human-provided services in call centers. In this chapter, some working examples of conversational interfaces using the Pandorabots platform are presented, along with a tutorial on AIML, a markup language for specifying conversational interactions.
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Notes
- 1.
http://zoraidacallejas.github.io/ConversationalInterface/. Accessed March 2, 2016.
- 2.
http://www.pandorabots.com/. Accessed February 20, 2016.
- 3.
http://www.alicebot.org/. Accessed February 20, 2016.
- 4.
https://www.chatbots.org/. Accessed February 20, 2016.
- 5.
http://www.alicebot.org/documentation/matching.html. Accessed February 20, 2016.
- 6.
http://www.pandorabots.com/. Accessed February 20, 2016.
- 7.
https://playground.pandorabots.com/en/. Accessed February 20, 2016.
- 8.
https://github.com/pandorabots/rosie. Accessed February 20, 2016.
- 9.
https://playground.pandorabots.com/en/tutorial/. Accessed February 20, 2016.
- 10.
https://developer.pandorabots.com/. Accessed February 20, 2016.
- 11.
https://github.com/pandorabots/pb-cli. Accessed February 20, 2016.
- 12.
http://blog.pandorabots.com/introducing-the-pandorabots-cli/. Accessed February 20, 2016.
- 13.
http://nodejs.org/download/. Accessed February 20, 2016.
- 14.
https://github.com/pandorabots/pb-cli. Accessed February 20, 2016.
- 15.
https://developer.pandorabots.com/docs. Accessed February 20, 2016.
- 16.
https://github.com/pandorabots/pb-java. Accessed February 20, 2016.
- 17.
http://callmom.pandorabots.com/static/callmombasic/features.html. Accessed February 20, 2016.
- 18.
http://sourceforge.net/projects/chatscript/. Accessed February 20, 2016.
- 19.
http://inspiredtoeducate.net/inspiredtoeducate/learn-to-build-your-own-conversational-robot-using-chatscript/. Accessed February 20, 2016.
- 20.
https://api.ai/. Accessed February 20, 2016.
- 21.
https://wit.ai/. Accessed February 20, 2016.
- 22.
https://code.google.com/p/program-ab/. Accessed February 20, 2016.
- 23.
http://www.cleverbot.com/. Accessed February 20, 2016.
- 24.
http://www.jabberwacky.com/j2about. Accessed February 20, 2016.
- 25.
http://www.leeds-city-guide.com/kyle. Accessed February 20, 2016.
- 26.
http://www.pandorabots.com/pandora/pics/wallaceaimltutorial.html. Accessed February 20, 2016.
- 27.
http://www.cs.toronto.edu/~hector/Papers/ijcai-13-paper.pdf. Accessed February 20, 2016.
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Web sites
Alice A.I. Foundation www.alicebot.org
AIML matching http://www.alicebot.org/documentation/matching.html
AIML tutorial http://www.pandorabots.com/pandora/pics/wallaceaimltutorial.html
AIML 2.0 Working Draft https://docs.google.com/document/d/1wNT25hJRyupcG51aO89UcQEiG-HkXRXusukADpFnDs4/pub
API.ai https://api.ai/
CallMom app http://callmom.pandorabots.com/static/callmombasic/features.html
Chatbots.org https://www.s.org/
Cleverbot http://www.cleverbot.com/
Jabberwacky http://www.jabberwacky.com/j2about
Node.js http://nodejs.org/download/
Pandorabots http://www.pandorabots.com/
Pandorabots blog http://blog.pandorabots.com/
Pandorabots Command Line Interface (CLI) https://github.com/pandorabots/pb-cli
Pandorabots CLI instructions http://blog.pandorabots.com/introducing-the-pandorabots-cli/Node.js
Pandorabots Developer Portal https://developer.pandorabots.com/
Pandorabots Github https://github.com/pandorabots
Pandorabots Playground https://playground.pandorabots.com/en/
Pandorabots Playground tutorial https://playground.pandorabots.com/en/tutorial/
Pandorabots Rosie library https://github.com/pandorabots/rosie
Pandorabots Twitter https://twitter.com/pandorabots
Wit.ai https://wit.ai/
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McTear, M., Callejas, Z., Griol, D. (2016). Creating a Conversational Interface Using Chatbot Technology. In: The Conversational Interface. Springer, Cham. https://doi.org/10.1007/978-3-319-32967-3_7
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