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Exploring Services Science

7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings

  • Conference proceedings
  • © 2016

Overview

Editors:
  1. Theodor Borangiu

    1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

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  2. Monica Dragoicea

    1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

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    You can also search for this editor in PubMed   Google Scholar

  3. Henriqueta Nóvoa

    1. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

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Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 247)

Included in the following conference series:

Conference proceedings info: IESS 2016.

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Table of contents (58 papers)

  1. Front Matter

    Pages I-XVI
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  2. Service Exploration Theories and Processes

    1. Front Matter

      Pages 1-1
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    2. Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances

      • Francesco Polese, Aurelio Tommasetti, Massimiliano Vesci, Luca Carrubbo, Orlando Troisi
      Pages 3-14

    3. On a Qualitative Game Theoretic Approach of Teacher-Student Interaction in a Public Higher Education Service System

      • Virginia Ecaterina Oltean, Theodor Borangiu, Monica Drăgoicea
      Pages 15-29

    4. Service-Dominant Strategic Sourcing: Value Creation Versus Cost Saving

      • Laleh Rafati, Geert Poels
      Pages 30-44

    5. New Service’s Expectation Positioning by Applying Cumulative Prospect Theory

      • Soe-Tsyr Daphne Yuan, Hsi-Yun Wang
      Pages 45-59

    6. Enabling Service Business Models Through Service Processes

      • Nikhil Zope, Anand Kumar, Doji Lokku
      Pages 60-71

  3. Modelling Service Requirements and Management of Business Processes

    1. Front Matter

      Pages 73-73
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    2. Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design

      • Monica Drǎgoicea, Denisa Constantinescu, João Falcão e Cunha
      Pages 75-88

    3. Process Modeling as Key Technique for Embedding the Practices of Business Process Management in Organization

      • Elena Fleacă, Bogdan Fleacă, Sanda Maiduc
      Pages 89-99

    4. Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service

      • Hasan Koç, Kurt Sandkuhl, Michael Fellmann
      Pages 100-111

    5. A Three-Dimensional Approach for a Quality-Based Alignment Between Requirements and Architecture

      • Carlos E. Salgado, Ricardo J. Machado, Rita S. P. Maciel
      Pages 112-125

  4. Value Co-creation Through Knowledge Management and User-Centric Services

    1. Front Matter

      Pages 127-127
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    2. Framing Meaningful Experiences Toward a Service Science-Based Tourism Experience Design

      • Jesús Alcoba, Susan Mostajo, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron
      Pages 129-140

    3. Personal Service Eco-Environment (PSE2): A User-Centric Services Computing Paradigm

      • Zhongjie Wang, Dianhui Chu, Xiaofei Xu
      Pages 141-154

    4. Using User-Generated Content to Explore Hotel Service Quality Dimensions

      • Vera L. Miguéis, Henriqueta Nóvoa
      Pages 155-169

    5. How Service Innovation Contributes to Co-Create Value in Service Networks

      • Maria Vincenza Ciasullo, Francesco Polese, Orlando Troisi, Luca Carrubbo
      Pages 170-183

  5. Service Design Methodologies and Patterns

    1. Front Matter

      Pages 185-185
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    2. Needmining: Towards Analytical Support for Service Design

      • Niklas Kuehl
      Pages 187-200

    3. An Efficient Procedure to Determine the Initial Basic Feasible Solution of Time Minimization Transportation Problem

      • Aminur Rahman Khan, Adrian Vilcu, Md. Sharif Uddin, Cristiana Istrate
      Pages 201-212
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  1. Exploring Services Science

Keywords

About this book

This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.


Editors and Affiliations

  • Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu, Monica Dragoicea

  • Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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