Abstract
The purpose of software quality assurance is to provide visibility to management on the processes being followed and the work products being produced in the organization. It is a systematic enquiry into the way that things are done in the organization, and involves conducting audits of projects, suppliers and departments.
It provides visibility into the processes and standards in use in the organization, and the extent of compliance to the defined processes and standards. Software quality assurance involves planning and conducting audits; reporting the results to the affected groups; tracking the assigned audit actions to completion; and conducting follow up audits, as appropriate. It is generally conducted by the SQA group and this group is independent of the groups being audited.
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Notes
- 1.
This group may vary from a team of auditors in a large organization to a part-time role in a small organization.
- 2.
The auditor may face a situation where one or more individuals become defensive, and will need to reassure individuals that the objective of the audit is not to find fault with individuals, rather the objective is to fix a defective process. The culture of an organization has an influence on how open individuals will be during an audit (for example if there is a blame culture in the organization rather than an emphasis on fixing the process).
- 3.
The approach depends on how the SQA function is implemented. In other implementations the audit report may be issued directly to the attendees without the step to request comments.
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O’Regan, G. (2014). Software Quality Assurance . In: Introduction to Software Quality. Undergraduate Topics in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-319-06106-1_9
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DOI: https://doi.org/10.1007/978-3-319-06106-1_9
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