Skip to main content
SpringerLink
Log in

Designing Value-Robust Product-Service Systems by Incorporating Changeability: A Reference Framework

  • Conference paper
  • First Online:
Collaborative Networks in Digitalization and Society 5.0 (PRO-VE 2022)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 662))

Included in the following conference series:

Abstract

When a Product-Service System (PSS) has a longer lifecycle, it is subjected to several internal and external changes along its path that may deteriorate its value. A PSS capable of delivering value despite the circumstances is called a value robust PSS, and one way of achieving value robustness is by incorporating changeability. A lot of uncertainties prevail in decision-making concerning changeability as change is a phenomenon not clearly understood in PSS design. To bridge this gap, this paper presents a reference framework to support the definition and quantification of changeability in PSS design to enable the delivery of a value robust PSS. The paper is mainly focused mainly on the realization of the concept of changeability in PSS design, crossing the boundary between rich literature in the field of PSS and Systems Engineering.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Zheng, P., Wang, Z., Chen, C.-H., Pheng Khoo, L.: A survey of smart product-service systems: key aspects, challenges and future perspectives. Adv. Eng. Inform. 42, 100973 (2019). https://doi.org/10.1016/j.aei.2019.100973

    Article  Google Scholar 

  2. Matschewsky, J., Lindahl, M., Sakao, T.: Capturing and enhancing provider value in product-service systems throughout the lifecycle: a systematic approach. CIRP J. Manuf. Sci. Technol. 29, 191–204 (2020). https://doi.org/10.1016/j.cirpj.2018.08.006

    Article  Google Scholar 

  3. Bertoni, A., Bertoni, M.: Modeling ‘ilities’ in early product-service systems design. Procedia CIRP 83, 230–235 (2019). https://doi.org/10.1016/j.procir.2019.03.091

    Article  Google Scholar 

  4. Mekdeci, B., Ross, A.M., Rhodes, D.H., Hastings, D.E.: A taxonomy of perturbations: determining the ways that systems lose value. In: 2012 IEEE International Systems Conference, SysCon 2012, pp. 1–6 (2012). https://doi.org/10.1109/SysCon.2012.6189487

  5. Ross, A.M., Rhodes, D.H., Hastings, D.E.: Defining changeability: reconciling flexibility, adaptability, scalability, modifiability, and robustness for maintaining system lifecycle value. Syst. Eng. 11, 246–262 (2008). https://doi.org/10.1002/sys.20098

    Article  Google Scholar 

  6. Rehn, C.F., et al.: Quantification of changeability level for engineering systems. Syst. Eng. 22, 80–94 (2019). https://doi.org/10.1002/sys.21472

    Article  Google Scholar 

  7. Mekdeci, B., Ross, A.M., Rhodes, D.H., Hastings, D.E.: Pliability and viable systems: maintaining value under changing conditions. IEEE Syst. J. 9, 1173–1184 (2015). https://doi.org/10.1109/JSYST.2014.2314316

    Article  Google Scholar 

  8. Erkoyuncu, J.A., Roy, R., Shehab, E., Cheruvu, K.: Understanding service uncertainties in industrial product–service system cost estimation. Int. J. Adv. Manuf. Technol. 52, 1223–1238 (2011). https://doi.org/10.1007/s00170-010-2767-3

    Article  Google Scholar 

  9. Avison, D.E., Lau, F., Myers, M.D., Nielsen, P.A.: Action research. Commun. ACM. 42, 94–97 (1999). https://doi.org/10.1145/291469.291479

    Article  Google Scholar 

  10. Bertoni, A., Bertoni, M., Panarotto, M., Johansson, C., Larsson, T.C.: Value-driven product service systems development: methods and industrial applications. CIRP J. Manuf. Sci. Technol. 15, 42–55 (2016). https://doi.org/10.1016/j.cirpj.2016.04.008

    Article  Google Scholar 

  11. Grönroos, C., Voima, P.: Critical service logic: making sense of value creation and co-creation. J. Acad. Mark. Sci. 41, 133–150 (2013). https://doi.org/10.1007/s11747-012-0308-3

    Article  Google Scholar 

  12. Rondini, A., Bertoni, M., Pezzotta, G.: At the origins of product service systems: supporting the concept assessment with the engineering value assessment method. CIRP J. Manuf. Sci. Technol. 29, 157–175 (2020). https://doi.org/10.1016/j.cirpj.2018.08.002

    Article  Google Scholar 

  13. Isaksson, O., Larsson, T.C., Rönnbäck, A.Ö.: Development of product-service systems: challenges and opportunities for the manufacturing firm. J. Eng. Des. 20, 329–348 (2009). https://doi.org/10.1080/09544820903152663

    Article  Google Scholar 

  14. Cysneiros, L.M., Yu, E.: Non-functional requirements elicitation. In: do Prado Leite, J.C.S., Doorn, J.H. (eds.) Perspectives on Software Requirements, vol. 735, pp. 115–138. Springer, Boston, MA (2004). https://doi.org/10.1007/978-1-4615-0465-8_6

  15. Machchhar, R.J., Toller, C.N.K., Bertoni, A., Bertoni, M.: Data-driven value creation in smart product-service system design: state-of-the-art and research directions. Comput. Ind. 137, 103606 (2022). https://doi.org/10.1016/j.compind.2022.103606

    Article  Google Scholar 

  16. Pirola, F., Boucher, X., Wiesner, S., Pezzotta, G.: Digital technologies in product-service systems: a literature review and a research agenda. Comput. Ind. 123, 103301 (2020). https://doi.org/10.1016/j.compind.2020.103301

    Article  Google Scholar 

  17. Vasantha, G.V.A., Roy, R., Corney, J.R.: Advances in designing product-service systems. J. Indian Inst. Sci. 95, 429–448 (2016)

    Google Scholar 

  18. McManus, H., Hastings, D.: A framework for understanding uncertainty and its mitigation and exploitation in complex systems. Presented at the INCOSE International Symposium (2005)

    Google Scholar 

  19. Rhodes, D.H., Ross, A.M.: Five aspects of engineering complex systems emerging constructs and methods. In: 2010 IEEE International Systems Conference, pp. 190–195 (2010). https://doi.org/10.1109/SYSTEMS.2010.5482431

  20. Gaspar, H.M., Hagen, A., Erikstad, S.O.: On designing a ship for complex value robustness. Ship Technol. Res. 63, 14–25 (2016). https://doi.org/10.1080/09377255.2015.1119923

    Article  Google Scholar 

  21. Bertoni, A., Bertoni, M.: PSS cost engineering: a model-based approach for concept design. CIRP J. Manuf. Sci. Technol. 29, 176–190 (2020). https://doi.org/10.1016/j.cirpj.2018.08.001

    Article  Google Scholar 

  22. Li, X., Wang, Z., Chen, C.-H., Zheng, P.: A data-driven reversible framework for achieving Sustainable Smart product-service systems. J. Clean. Prod. 279, 123618 (2021). https://doi.org/10.1016/j.jclepro.2020.123618

    Article  Google Scholar 

  23. Richter, A., Sadek, T., Steven, M.: Flexibility in industrial product-service systems and use-oriented business models. CIRP J. Manuf. Sci. Technol. 3, 128–134 (2010). https://doi.org/10.1016/j.cirpj.2010.06.003

    Article  Google Scholar 

Download references

Acknowledgments

The work was performed in the frame of the Strategic Innovation Program Swedish Mining Innovation, concurrently funded by the Swedish Innovation Agency (VINNOVA), the Swedish Research Council for Sustainable Development, (FORMAS) & the Swedish Energy Agency (Energimyndigheten). The research also received financial support from the Swedish Knowledge & Competence Development Foundation through the MD3S research profile at Blekinge Institute of Technology.

Author information

Authors and Affiliations

  1. Department of Mechanical Engineering, Blekinge Institute of Technology, 37179, Karlskrona, Sweden

    Raj Jiten Machchhar & Alessandro Bertoni

Authors
  1. Raj Jiten Machchhar
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Alessandro Bertoni
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Raj Jiten Machchhar .

Editor information

Editors and Affiliations

  1. Universidade Nova de Lisboa, Monte da Caparica, Portugal

    Luis M. Camarinha-Matos

  2. Polytechnic University of Valencia, Valencia, Spain

    Angel Ortiz

  3. École des Mines de Saint-Étienne, Saint-Étienne Cedex, France

    Xavier Boucher

  4. Instituto Politécnico de Lisboa, Lisbon, Portugal

    A. Luís Osório

Rights and permissions

Reprints and permissions

Copyright information

© 2022 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Machchhar, R.J., Bertoni, A. (2022). Designing Value-Robust Product-Service Systems by Incorporating Changeability: A Reference Framework. In: Camarinha-Matos, L.M., Ortiz, A., Boucher, X., Osório, A.L. (eds) Collaborative Networks in Digitalization and Society 5.0. PRO-VE 2022. IFIP Advances in Information and Communication Technology, vol 662. Springer, Cham. https://doi.org/10.1007/978-3-031-14844-6_50

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-14844-6_50

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-14843-9

  • Online ISBN: 978-3-031-14844-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation