Abstract
PROMs and PREMs measure people’s perceptions . They depend on people responding to the surveys. Response rates depend on both the contact rate and the cooperation rate. Barriers at any stage can prevent responses. In this chapter we address several potential barriers relating to the people involved. The barriers and enablers are illustrated in a case study of the English General Practice Patients Survey . Innovation spread depends on diffusion and dissemination, and also where people lie on the innovativeness spectrum (innovators, early adopters, early majority, late majority, and laggards). Innovation is difficult and needs communication, capacity, and perseverance. Studies of change management have identified things that facilitate success and common errors. Behaviour change requires people to have the capability, opportunity, and motivation to do what is needed. Plans typically use the Plan-Do-Study-Act (PDSA) cycle and specific, measurable, assignable, realistic, and time-bound (SMART) objectives.
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Notes
- 1.
GPPS covers: local GP services (8 questions), making an appointment (12 questions), last appointment (9 questions), overall experience (1 question), own health (10 questions), when GP practice is closed (4 questions), NHS dentistry (4 questions), COVID-19 (2 questions), and demographic details (11 questions).
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Benson, T. (2022). Why PROMs Are Hard: People. In: Patient-Reported Outcomes and Experience. Springer, Cham. https://doi.org/10.1007/978-3-030-97071-0_4
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DOI: https://doi.org/10.1007/978-3-030-97071-0_4
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