Abstract
While in the last decade Digital Transformation has been claimed as the mandatory path to take to generate business value, the post-digital perspective suggests that Executives can rely on other relevant options for the digital evolution of their organizations. Starting from a customer-driven perspective, this chapter frames the four traditional processes linked to the fundamentals of value creation: digitalization, digital transformation, digital disruption, and digital innovation. Moreover, the discussion highlights a more contemporary approach for incumbent companies aiming at leveraging on digital to continuously generate value: the minimum viable transformation. Eventually, the chapter highlights the main differences and connections between the analyzed approaches, in an effort to provide Executives with a toolkit to craft a solid value-based digital transition path for their organizations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
The full video and transcripts are available online from several sources. The author refers here to https://allaboutstevejobs.com/videos/keynotes/wwdc_1997_closing_chat minutes from 52:08 to 53:12.
- 2.
Fortune, 2020, Global 500 Ranking.
- 3.
Forbes, 2020, The world’s most valuable brands.
- 4.
The term is borrowed from psychology. FOMO is defined as “a pervasive apprehension that others might be having rewarding experiences from which one is absent” (Przybylski et al. 2013). This social disease is characterized by “a desire to stay continually connected with what others are doing.” This new factor is related to a combination of environmental factors and psychological factors, e.g., social contagion theory. Social contagion theory posits that people engage in a process of social learning by examining the actions of peers (DiMaggio and Powell 1983).
- 5.
- 6.
References
Abrahamson, E. (1996). Management fashion. The Academy of Management Review, 21, 254–285.
Amit, R., & Zott, C. (2001). Value creation in E-business. Strategic Management Journal, 22, 493–520. https://doi.org/10.1002/smj.187
Baiyere, A., & Hukal, P. (2020). Digital disruption: A conceptual clarification. In: Proceedings of the 53rd Hawaii international conference on system sciences. pp. 5482–5491.
BBVA. (2018). BBVA works with Amazon Web Services to accelerate the Group’s transformation | BBVA. In: BBVA. https://www.bbva.com/en/bbva-works-amazon-web-services-accelerate-groups-transformation/. Accessed 18 Oct 2021.
BBVA. (2019) The four pillars of BBVA’s digital strategy | BBVA. In: BBVA. https://www.bbva.com/en/the-four-pillars-of-bbvas-digital-strategy/. Accessed 18 Oct 2021.
BBVA. (2021). A new record in attracting new customers through digital channels. In: BBVA. https://www.bbva.com/en/bbva-breaks-a-new-record-in-attracting-new-customers-through-digital-channels/. Accessed 18 Oct 2021.
Bhapkar, R., Segev, I., Smith, C., & Townseed, Z. (2021). Building a digital bank: How incumbent banks can disrupt the disruptors | McKinsey. In: McKinsey. https://www.mckinsey.com/industries/financial-services/our-insights/disrupting-the-disruptors-business-building-for-banks. Accessed 18 Oct 2021.
Bloomberg, J. (2018). Digitization, digitalization, and digital transformation: Confuse them at your peril. Forbes, 29. April:1–6.
Bonnet, D., & Westerman, G. (2021). The new elements of digital transformation. MIT Sloan Management Review, 62, 82–89.
Bowman, C., & Ambrosini, V. (2000). Value creation versus value capture: Towards a coherent definition of value in strategy. British Journal of Management, 11, 1–15.
Brega, A. (2019). This is how BBVA confronts the external disruption of the ‘fintech’ and the digital giants | by Alejandro Brega | Medium. In: Medium.com. https://medium.com/@aleb/this-is-how-bbva-confronts-the-external-disruption-of-the-fintech-and-the-digital-giants-fa7140bf8e81. Accessed 18 Oct 2021.
Brennen, J. S., & Kreiss, D. (2016). Digitalization. The International Encyclopedia of Communication Theory and Philosophy, 1–11.
Bruun-Jensen, J., & Hagel, J. (2015). Minimum viable transformation. In: Deloitte Insights. https://www2.deloitte.com/us/en/insights/focus/business-trends/2015/minimum-viable-business-model-transformation-business-trends.html. Accessed 18 Oct 2021.
Brynjolfsson, E., & Hitt, L. M. (2000). Beyond computation: Information technology, organizational transformation and business performance. The Journal of Economic Perspectives, 14, 23–48.
Bughin, J., Catlin, T., Hirt, M., & Willmott, P. (2018). Why digital strategies fail. The McKinsey Quarterly, 1, 61–75.
Bughin, J., Catlin, T., & LaBerge, L. (2017). How digital reinventors are pulling away from the pack | McKinsey. In: McKinsey Digit. https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/how-digital-reinventors-are-pulling-away-from-the-pack. Accessed 18 Oct 2021.
Bughin, J., others. (2017)/ The best response to digital disruption. MIT Sloan Management Review, 58.
Buvat, J., & Khadikar, A. (2016). BBVA: Rebooting banking for a digital economy.
Chen, H.-M., Kazman, R., & Matthes, F. (2015). Demystifying big data adoption: Beyond IT fashion and relative advantage. In: DIGIT 2015 Proceedings.
Chesbrough, H., Lettl, C., & Ritter, T. (2018). Value creation and value capture in open innovation. Journal of Product Innovation Management, 35, 930–938.
Ciriello, R. F., Richter, A., & Schwabe, G. (2018). Digital innovation. Business and Information Systems Engineering, 60, 563–569.
Cram, W. A., & Newell, S. (2016). Mindful revolution or mindless trend? Examining agile development as a management fashion. European Journal of Information Systems, 25, 154–169.
Davenport, T., & Spanyi, A. (2019). Digital transformation should start with customers. In: MIT Sloan Management Review. https://sloanreview.mit.edu/article/digital-transformation-should-start-with-customers/. Accessed 18 Oct 2021.
Davenport, T. H., & Westerman, G. (2018). Why so many high-profile digital transformations fail. Harvard Business Review, 9, 15.
Davis, G. F. (2016). What might replace the modern corporation? Uberization and the web page enterprise. Seattle University Law Review, 39, 501.
Desouza, K. C. (2011). Intrapreneurship: Managing ideas within your organization. University of Toronto Press.
DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147–160.
Galbraith, J. R., & Galbraith, J. R. (1977). Organization design. Prentice Hall.
Gobble, M. M. (2018). Digitalization, digitization, and innovation. Research Management, 61, 56–59.
Hagberg, J., Sundström, M., & Nicklas, E.-Z. (2016). The digitalization of retailing: An exploratory framework. International Journal of Retail & Distribution Management, 44, 694–712.
Harris, J., Ives, B., & Junglas, I. (2012). IT consumerization: When gadgets turn into enterprise IT tools. MIS Quarterly Executive, 11, 4.
Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive, 15.
Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital innovation and transformation: An institutional perspective. Information and Organization, 28, 52–61.
Koens, T., & Poll, E. (2018). The drivers behind blockchain adoption: The rationality of irrational choices. In: European conference on parallel processing. pp. 535–546.
Laudon, K. C., & Laudon, J. P. (2005). Managing the digital firm. Management Information Systems, 197–200.
Lewin, K. (1952). Field theory in social science. Harper & Row.
Murray, J. (2019). Nine oil and gas companies leading the use of predictive maintenance. In: NS Energy. https://www.nsenergybusiness.com/features/predictive-maintenance-oil-and-gas/. Accessed 18 Oct 2021.
Nawaz, D. N. (2019). Robotic process automation for recruitment process. International Journal of Advanced Research in Engineering and Technology, 10.
Porter, M. E. (2001). Strategy and the internet. Harvard Business Review, 79. https://doi.org/10.2469/dig.v31.n4.960.
Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Business Review, 92, 64–88.
Porter, M. E., & Heppelmann, J. E. (2015). How smart, connected products are transforming companies. Harvard Business Review, 93, 96–114.
Porter, M. E., & Millar, V. A. (1985). How information gives you competitive advantage. Harvard Business Review, 63, 149–160.
Porter, M., & Millar, V. (2011). How information gives you competitive advantage. Harvard Business Review, 36, 152–171.
Przybylski, A. K., Murayama, K., DeHaan, C. R., & Gladwell, V. (2013). Motivational, emotional, and behavioral correlates of fear of missing out. Computers in Human Behavior, 29(4), 1841–1848.
Rauniar, R., Rawski, G., Yang, J., & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: An empirical study on Facebook. Journal of Enterprise Information Management, 27, 6–30.
Reis, J., Amorim, M., Melão, N., & Matos, P. (2018). Digital transformation: A literature review and guidelines for future research. In: World conference on information systems and technologies. pp. 411–421.
Ross, J. (2017). Don’t confuse digital with digitization. MIT Sloan Management Review, 58.
Rozario, A. M., & Vasarhelyi, M. A. (2018). How robotic process automation is transforming accounting and auditing. CPA Journal, 88, 46–49.
Schrage, M. (2020). Data, not digitalization, transforms the post-pandemic supply chain. In: MIT Sloan Management Review. https://sloanreview.mit.edu/article/data-not-digitalization-transforms-the-post-pandemic-supply-chain/. Accessed 18 Oct 2021.
Schumacher, A., Sihn, W., & Erol, S. (2016). Automation, digitization and digitalization and their implications for manufacturing processes. In: Innovation and Sustainability Conference Bukarest.
Simon, H. A. (1976). Administrative behavior: A study of decision-making processes in administrative organization. Free Press.
Skog, D., Wimelius, H., & Sandberg, J. (2018). Digital disruption. Bus Inf. Systems Engineering, 60, 431–437.
Smith, J. B., & Colgate, M. (2007). Customer value creation: A practical framework. Journal of Marketing Theory and Practice, 15, 7–23.
Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51, 40–49.
The Enterprisers. (2016). What is digital transformation? In: Enterprisers Project. https://enterprisersproject.com/what-is-digital-transformation. Accessed 18 Oct 2021.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901.
Wang, P. (2010). Chasing the Hottest IT: Effects of information technology fashion on organizations. Management Information Systems Quarterly, 34, 63–85.
Warner, K. S. R., & Wäger, M. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52, 326–349.
Westerman, G. (2019). The first law of digital innovation. In: MIT Sloan Management Review. https://sloanreview.mit.edu/article/the-first-law-of-digital-innovation/. Accessed 31 May 2019.
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Harvard Business Press.
Winnig, L. (2016). GE’s big bet on data and analytics. MIT Sloan Management Review, 57.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22.
Zel, S., & Kongar, E. (2020). Transforming digital employee experience with artificial intelligence. In: 2020 IEEE/ITU International Conference on Artificial Intelligence for Good (AI4G). pp. 176–179.
Zott, C., & Amit, R. (2017). Business model innovation: How to create value in a digital world. NIM Mark Intell Rev, 9, 18.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Salviotti, G. (2022). Rediscovering the Fundamentals of Value Creation. In: Castelli, G., Meregalli, S., Pennarola, F. (eds) The Post-Digital Enterprise. Future of Business and Finance. Springer, Cham. https://doi.org/10.1007/978-3-030-94837-5_3
Download citation
DOI: https://doi.org/10.1007/978-3-030-94837-5_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-94836-8
Online ISBN: 978-3-030-94837-5
eBook Packages: Business and ManagementBusiness and Management (R0)