Abstract
The COVID-19 pandemic has severely impacted many industries, including healthcare. Health systems rapidly modified their care delivery models and implemented telehealth to protect their patients and staff. The expansion of telehealth helped clinical experts from all over the world connect, share knowledge, and work collaboratively to combat the COVID-19 pandemic. The progress made toward telehealth since the beginning of the COVID-19 pandemic presents a unique opportunity for health systems to transform their care delivery. However, health systems need to consider factors such as the experience and satisfaction of patients and providers with telehealth, technological requirements, and regulations before making decisions about the future of telehealth in their organizations. This chapter explores the digital transformation of the healthcare industry during the COVID-19 pandemic focusing on the role of telehealth. The chapter also provides a framework to support health systems’ decision-making regarding the future of telehealth.
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Notes
- 1.
In this chapter, telemedicine & telehealth are both used depending on the context.
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Ostovari, M. (2021). Digital Transformation of Health Systems During the COVID-19 Pandemic: Challenges and Opportunities for Telehealth. In: Saeed, S., Rodríguez Bolívar, M.P., Thurasamy, R. (eds) Pandemic, Lockdown, and Digital Transformation. Public Administration and Information Technology, vol 7. Springer, Cham. https://doi.org/10.1007/978-3-030-86274-9_5
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