Abstract
The advancing awareness of diversity in HCI is touted as laudable in addressing inequality and the digital divide. This progress however has not been reflected in HCI research. Diversity in HCI has focused on giving underrepresented users voice and confronting homogeneity. By increasing representations, though a diversity affinity is immediately visible, the deconstruction of institutionalized prejudice fails. Additionally, underrepresented voices have the unsurmountable task of representing their group. These approaches to diversity become tokenistic fixes failing to tackle the systemic causes of inequality.
In this paper, we argue for a systemic approach to diversity in HCI. We call for setting diversity at the core of HCI where human realities and experiences are embodied rather than defined by “what users must be” or “what users are not”. The paper contributes the following: a detailed overview of diversity in HCI and presents a conceptual framework for diversity driven HCI with three correlated recommendations for setting diversity at the core of HCI.
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Dankwa, N.K., Draude, C. (2021). Setting Diversity at the Core of HCI. In: Antona, M., Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Design Methods and User Experience. HCII 2021. Lecture Notes in Computer Science(), vol 12768. Springer, Cham. https://doi.org/10.1007/978-3-030-78092-0_3
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