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Antecedents to Continuance Intention to Use eGovernment Services in India

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Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation (TDIT 2020)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 617))

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Abstract

There are several studies that have examined the factors that determine users’ attitude to adopt eGovernment services. However, there are not many studies that have explored what makes users continue to use these services. The purpose of this paper is to identify the most salient factors that influence users to continue to use eGovernment services in India. To achieve this, the paper examines the role of confirmation and satisfaction in influencing citizens’ attitude leading to intention to continue using eGovernment services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology (ICT) within the context of electronic government, a framework combining Expectation Confirmation Theory and Technology Acceptance Model is used to investigate satisfaction and continuity of use of eGovernment services.

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Author information

Authors and Affiliations

  1. NMIMS Global Access School for Continuing Education, NMIMS University, V. L. Mehta Road, Vile Parle West, Mumbai, Maharashtra, India

    Brinda Sampat

  2. GD Goenka University, GD Goenka Education City, Sohna—Gurgaon Rd., Sohna, Haryana, India

    Kali Charan Sabat

Authors
  1. Brinda Sampat
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  2. Kali Charan Sabat
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Correspondence to Brinda Sampat .

Editor information

Editors and Affiliations

  1. Indian Institute of Management Tiruchira, Tiruchirappalli, India

    Sujeet K. Sharma

  2. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  3. Indian Institute of Management Nagpur, Nagpur, India

    Bhimaraya Metri

  4. University of Bradford, Bradford, UK

    Nripendra P. Rana

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© 2020 IFIP International Federation for Information Processing

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Sampat, B., Sabat, K.C. (2020). Antecedents to Continuance Intention to Use eGovernment Services in India. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 617. Springer, Cham. https://doi.org/10.1007/978-3-030-64849-7_25

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  • DOI: https://doi.org/10.1007/978-3-030-64849-7_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-64848-0

  • Online ISBN: 978-3-030-64849-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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