Skip to main content

A Balanced Sociotechnical Framework for Collaborative Networks 4.0

  • Conference paper
  • First Online:
Boosting Collaborative Networks 4.0 (PRO-VE 2020)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 598))

Included in the following conference series:

Abstract

Our research question focusses on the complex networks of organizations of business partners that by exchanging data and sharing control collaborate for typical business or social objectives. We revisit such networks of organizations studied under the collaborative networks research area in a multidisciplinary attempt to construct a common balanced sociotechnical framework based on the interactions between social and engineering sciences. Our proposal discusses the collaborative network under the 4.0 following industry time frame classification, considering momentous evolution steps towards the digital. This paper presents and discusses research towards balanced sociotechnical concepts and definitions founded on previous studies with a recognized influence from social science and engineering systems. The paper further points out a strategy to validate the research in a Robotic Process Automation (RPA) case and, in the context of the HORUS project with BP Portugal.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Notes

  1. 1.

    The International Council on Systems Engineering - https://www.incose.org/.

  2. 2.

    Interaction Design Foundation - https://www.interaction-design.org/literature

References

  1. Afsarmanesh, H., Camarinha-Matos, L.M.: A framework for management of virtual organization breeding environments. In: Camarinha-Matos, L.M., Afsarmanesh, H., Ortiz, A. (eds.) PRO-VE 2005. ITIFIP, vol. 186, pp. 35–48. Springer, Boston, MA (2005). https://doi.org/10.1007/0-387-29360-4_4

    Chapter  Google Scholar 

  2. Afsarmanesh, H., Camarinha-Matos, L.M., Ermilova, E.: Vbe reference framework. In: Methods and Tools for Collaborative Networked Organizations, pp. 35–68. Springer, US (2008). https://doi.org/10.1007/978-0-387-79424-2_2

  3. Afsarmanesh, H., Ermilova, E., Msanjila, S.S., Camarinha-Matos, L.M.: Modeling and management of information supporting functional dimension of collaborative networks. In: Hameurlain, A., Küng, J., Wagner, R. (eds.) Transactions on Large-Scale Data- and Knowledge-Centered Systems I. LNCS, vol. 5740, pp. 1–37. Springer, Heidelberg (2009). https://doi.org/10.1007/978-3-642-03722-1_1

    Chapter  Google Scholar 

  4. Baxter, G., Sommerville, I.: Sociotechnical systems: from design methods to systems engineering. Interact. Comput. 23(1), 4–17 (2010)

    Article  Google Scholar 

  5. Berggren, C.: Alternatives to Lean Production. Cornell University Press, Ithaca (2019)

    Book  Google Scholar 

  6. Broadbent, E., Kuo, I.H., Lee, Y.I., Rabindran, J., Kerse, N., Stafford, R., MacDonald, B.A.: Attitudes and reactions to a healthcare robot. Telemed. J. e-Health Off. J. Am. Telemed. Assoc. 16, 608–613 (2010)

    Google Scholar 

  7. Camarinha-Matos, L., Rabelo, R., Osorio, L.: Balanced automation. In: Tzafestas, S.G. (eds) Computer-Assisted Management and Control of Manufacturing Systems. Advanced Manufacturing. Springer, London. https://doi.org/10.1007/978-1-4471-0959-4_14

  8. Camarinha-Matos, L.M., Fornasiero, R., Ramezani, J., Ferrada, F.: Collaborative networks: a pillar of digital transformation. Appl. Sci. 9(24) (2019)

    Google Scholar 

  9. Cañas, A.J., et al.: Cmaptools: a knowledge modeling and sharing environment (2004)

    Google Scholar 

  10. Cellary, Wojciech: Non-technical Challenges of Industry 4.0. In: Camarinha-Matos, Luis M., Afsarmanesh, Hamideh, Antonelli, Dario (eds.) PRO-VE 2019. IFIP AICT, vol. 568, pp. 3–10. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-28464-0_1

    Chapter  Google Scholar 

  11. Dalpiaz, F., Giorgini, P., Mylopoulos, J.: Adaptive sociotechnical systems: a requirements-based approach. Requir. Eng. 18(1), 1–24 (2013)

    Article  Google Scholar 

  12. Dori, D., et al.: System definition, system worldviews, and systemness characteristics. IEEE Syst. J. 14(2), 1538–1548 (2020)

    Article  Google Scholar 

  13. Hofmann, P., Samp, C., Urbach, N.: Robotic process automation. Electron. Markets 30(1), 99–106 (2019). https://doi.org/10.1007/s12525-019-00365-8

    Article  Google Scholar 

  14. Kato, S., Ashley, S.R., Weaver, R.L.: Insights for measuring social value: classification of measures related to the capabilities approach. VOLUNTAS: Int. J. Voluntary Nonprofit Organ. 29(3), 558–573 (2018)

    Google Scholar 

  15. Madakam, S., Holmukhe, R., Jaiswal, D.: The future digital work force: robotic process automation (rpa). 16, 01 (2019)

    Google Scholar 

  16. Mulgan, G.: Measuring social value. Stanford Social Innovation Review (2010)

    Google Scholar 

  17. Osório, A.L., Belloum, A., Afsarmanesh, H., Camarinha-Matos, L.M.: Agnostic informatics system of systems: the open ISoS services framework. In: Camarinha-Matos, L.M., Afsarmanesh, H., Fornasiero, R. (eds.) PRO-VE 2017. IAICT, vol. 506, pp. 407–420. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-65151-4_37

    Chapter  Google Scholar 

  18. Osório, A.L.: Towards vendor-agnostic IT-system of IT-systems with the CEDE platform. In: 17th Working Conference on Virtual Enterprises (PRO-VE), vol. 480. AICT of Collaboration in a Hyperconnected World, pp. 494–505, Porto, Portugal, October 2016

    Google Scholar 

  19. Petukhov, I., Steshina, L.: Decision-making problems in sociotechnical systems. In: Pomffyova, M. (ed.) Management of Information Systems, chapter 8. IntechOpen, Rijeka (2018)

    Google Scholar 

  20. Ragosta, M., Martinie, C., Palanque, P., Navarre, D., Sujan, M.A.: Concept maps for integrating modeling techniques for the analysis and re-design of partly-autonomous interactive systems. In: Proceedings of the 5th International Conference on Application and Theory of Automation in Command and Control Systems, ATACCS 2015, pp. 41–52. Association for Computing Machinery, New York (2015)

    Google Scholar 

  21. Ropohl, G.: Philosophy of sociotechnical systems. Techné: Res. Philos. Technol. 4, 186–194 (1999)

    Google Scholar 

  22. Roth, C.: Socio-semantic frameworks. Advances in Complex Systems, World Scientific, 16 (ffhalshs-00927322), pp. 1350013 (2013)

    Google Scholar 

  23. Sillitto, H., et al.: Defining “system”: a comprehensive approach, July 2017

    Google Scholar 

  24. Sony, M., Naik, S.: Industry 4.0 integration with sociotechnical systems theory: a systematic review and proposed theoretical model. Technol. Soc. 61, 101248 (2020)

    Google Scholar 

  25. tepsie. Social innovation theory and research: a guide for researchers. Technical report, TEPSIE EU FP7 Project (2014)

    Google Scholar 

  26. EL Trist. Organizational Choice. Continuity in Administrative Science and Ancestral Books in the Management of Organizations. Garland, 1963

    Google Scholar 

  27. Trist, E.L.: The Evolution of Socio-technical Systems: A Conceptual Framework and an Action Research Program. Issues in the quality of working life: a series of occasional papers. Ontario Ministry of Labour, Ontario Quality of Working Life Centre (1981)

    Google Scholar 

  28. Urze, P., Machado, T.: On the assembly line: a view from industrial sociology. In: Information Technology for Balanced Manufacturing Systems, pp. 291–300. Springer, Boston (2006)

    Google Scholar 

  29. Wil, M.P., van der Aalst, Bichler, M., Heinzl, A.: Robotic process automation. Bus. Inf. Syst. Eng. 60(4), 269–272 (2018)

    Google Scholar 

  30. von Bertalanffy, L.: The theory of open systems in physics and biology. Science 111(2872), 23–29 (1950)

    Article  Google Scholar 

  31. Walker, G.H., Stanton, N.A., Salmon, P.M., Jenkins, D.P.: A review of sociotechnical systems theory: a classic concept for new command and control paradigms. Theor. Issues Ergon. Sci. 9(6), 479–499 (2008)

    Article  Google Scholar 

  32. Winter, S., Berente, N., Howison, J., Butler, B.: Beyond the organizational ‘container’: conceptualizing 21st century sociotechnical work. Inf. Organ. 24(4), 250–269 (2014)

    Article  Google Scholar 

Download references

Acknowledgments

This research develops in the context of the SOCOLNET scientific network and its ARCON-ACM initiative. The research project HORUS sponsored by BP Portugal has partially funded this work. Research has the participation of the consulting company BTEN offering UiPath solutions, as a validation case for the RPA technology. This work has also been partially funded by the Center of Technology and Systems – UNINOVA, and the Portuguese FCT Foundation project UIDB/00066/2020, and by Interuniversity Center for the History of Science and Technology – CIUHCT- and the Portuguese FCT Foundation project UIDB/00286/2020.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Paula Urze .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Urze, P., Osório, A.L., Afsarmanesh, H., Camarinha-Matos, L.M. (2020). A Balanced Sociotechnical Framework for Collaborative Networks 4.0. In: Camarinha-Matos, L.M., Afsarmanesh, H., Ortiz, A. (eds) Boosting Collaborative Networks 4.0. PRO-VE 2020. IFIP Advances in Information and Communication Technology, vol 598. Springer, Cham. https://doi.org/10.1007/978-3-030-62412-5_40

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-62412-5_40

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-62411-8

  • Online ISBN: 978-3-030-62412-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics