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The Digital Transformation at Organizations – The Case of Retail Sector

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Trends and Innovations in Information Systems and Technologies (WorldCIST 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1159))

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Abstract

Digital transformation has changed the way we do business in all industries, from health to education. In this scenario, the retail sector is no exception. It is continually affected by advances in digital technologies, which contribute to significant, sometimes drastic and/or disruptive changes in the competitive landscape. Retail is now increasingly digital as multi-sided marketplaces are bringing the online and offline markets together to create better shopping experiences for consumers. In this context, consumers expect to find technology-enriched retail environments. Retailers are looking for advantages, e.g. to grow and create new market opportunities by using technological tools, creating new business models, optimizing and modernizing their practices in a consumer-centric approach. The research presented aims to provide an overview of the critical areas of the sector, perform a trend analysis of the key technologies used and contribute to the prediction of future retail trends.

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Author information

Authors and Affiliations

  1. DCT, Universidade Portucalense, Rua Dr. António Bernardino de Almeida, 541, 4200-070, Porto, Portugal

    Maria João Ferreira, Fernando Moreira, Carla Santos Pereira & Natércia Durão

  2. IJP, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  3. REMIT, Universidade Portucalense, Porto, Portugal

    Maria João Ferreira, Fernando Moreira, Carla Santos Pereira & Natércia Durão

  4. IEETA, Universidade de Aveiro, Aveiro, Portugal

    Fernando Moreira

  5. CEMAT, Instituto Superior Técnico, Universidade Técnica de Lisboa, Lisbon, Portugal

    Carla Santos Pereira

  6. Centro Algoritmi, Universidade do Minho, Braga, Portugal

    Maria João Ferreira

Authors
  1. Maria João Ferreira
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  2. Fernando Moreira
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  3. Carla Santos Pereira
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  4. Natércia Durão
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Corresponding author

Correspondence to Fernando Moreira .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. FEUP, Universidade do Porto, Porto, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata, Italy

    Sandra Costanzo

  5. Faculty of Electrical Engineering, University of Montenegro, Podgorica, Montenegro

    Irena Orovic

  6. Universidade Portucalense, Porto, Portugal

    Fernando Moreira

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© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG

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Ferreira, M.J., Moreira, F., Pereira, C.S., Durão, N. (2020). The Digital Transformation at Organizations – The Case of Retail Sector. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S., Orovic, I., Moreira, F. (eds) Trends and Innovations in Information Systems and Technologies. WorldCIST 2020. Advances in Intelligent Systems and Computing, vol 1159. Springer, Cham. https://doi.org/10.1007/978-3-030-45688-7_56

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