Abstract
Technology plays an important role in the lives of businesses. For this reason, today, it is not possible for a company to maintain its existence without using technology. In the digital age, along with increasing technology usage, the distance between businesses and consumers has disappeared. In other words, technology serves as a bridge between these two parties. With such technology usage in the activities of businesses, the companies have tried to reach their target markets by using their websites. However, today, they have also started to use social media networks as a way to attract their customers’ attention to their products and, thus, communicate with them more easily. In social media, it is not just the businesses that promote products and services. Consumers can influence each other’s preferences through comments that they share over social media. Their comments on social media are important in the promotion of goods and services. Therefore, it would not be wrong to say that social media is an effective marketing tool in today’s business environment. This chapter is aimed at examining the concept of social media marketing and its effects on the marketing activities of businesses.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Akrimi, Y., & Khemakhem, R. (2012). What drive consumers to spread the word in social media? Journal of Marketing Research & Case Studies, 2012, 1–14.
Aktaş, H., & Ulutaş, S. (2010). Techno neurotic escape: Web 2.0. Faculty of Communications Yeditepe University. Journal of Communication Studies, 126–147.
Argan, M., & Tokay Argan, M. (2006). Viral marketing or word-of-mouth advertising on internet: A theoretical framework. Anadolu University Journal of Social Sciences, 2, 231–250.
Bayazıt Hayta, A. (2013). A study on the of effects of social media on young consumers’ buying behaviors. European Journal of Research on Education, 65–74.
Bhagwat, S., & Goutam, A. (2013). Development of social networking sites and their role in business with special reference to Facebook. IOSR Journal of Business and Management, 6(5), 15–28.
Çalışkan, M., & Mencik, Y. (2015). The new face of a changing world: Social media. Academic Sight, 50, 254–277.
Can, L., & Serhateri, A. (2016). The effect of social media advertising on attitude toward brand: An application on Facebook. Balkan and Near Eastern Journal of Social Sciences, 2(3), 16–28.
Chaffey, D., & Chadwick, F. E. (2016). Digital marketing strategy, implementation and practice. Malaysia: Pearson.
Chaudhry, A. (2014). An in-depth analysis of the benefits derived by businesses through social media marketing. The International Journal of Business & Management, 2(5), 38–43.
Chopra, M. (2017). Viral marketing: Impact on business organizations. Journal of Modern Management & Entrepreneurship, 7(4), 71–78.
Cooper, B., & Naatus, M. K. (2014). Linkedin as a learning tool in business education. American Journal of Business Education, 7(4), 299–306.
Eren Erdoğmuş, İ., & Çiçek, M. (2012). The impact of social media marketing on brand loyalty. Procedia—Social and Behavioral Sciences, 58, 1353–1360.
Glucksman, M. (2017). The rise of social media influencer marketing on lifestyle branding: A case study of Lucie Fink. Journal of Undergraduate Research in Communications, 8(2), 77–87.
Greysen, S. R., Kind, T., & Chretien, K. C. (2010). Online professionalism and the mirror of social media. Journal of General Internal Medicine, 25(11), 1227–1229.
Gümüş, N. (2018). Investigation of consumer perceptions toward social media marketing activities: A study on Kyrgyzstan. Manas Journal of Social Studies, 7(3), 391–413.
Horuztepe, B. F. (2018). The impact of social media on digital market of Generation Z. The Journal of International Social Research, 11(60), 925–933.
Howard, P. N., & Parks, M. R. (2012). Social media and political change: Capacity, constraint, and consequence. Journal of Communication, 62(2), 359–362.
Hudson, S., Huang, L., Roth, M. S., & Madden, T. J. (2016). The influence of social media interactions on consumer–brand relationships: A three-country study of brand perceptions and marketing behaviors. International Journal of Research in Marketing, 33(1), 27–41.
Jepsen, A. L. (2006). Information search in virtual communities: Is it replacing use of off-line communication? Journal of Marketing Communications, 12(4), 247–261.
Jurvetson, S. (2000). What exactly is viral marketing? Red Herring, 78, 110–112.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53, 59–68.
Kaplan, A. M., & Haenlein, M. (2011). Two hearts in three-quarter time: How to waltz the social media/viral marketing dance. Business Horizons, 54, 253–263.
Kaplan, A. M., & Haenlein, M. (2012). Social media: Back to the roots and back to the future. Journal of Systems and Information Technology, 14(2), 101–104.
Kara, T. (2012). New generation marketing in social media and a research on usage of social networks in Turkish Communication and Information Technologies Industry. Global Media Journal, 2(4), 102–117.
Karadeniz, M., & Gözüyukarı, M. (2015). The effect of the service quality of companies which use social CRM on customer satisfaction. Journal of Oneri, 11(44), 239–256.
Kennedy, A. (2006). Electronic customer relationship management (eCRM): Opportunities and challenges in a digital world. Irish Marketing Review, 18(1&2), 58–68.
Khan, M. L. (2017). Social media engagement: What motivates user participation and consumption on YouTube? Computers in Human Behavior, 66, 236–247.
Khaneja, S. (2016). Viral marketing: A magic wand to success. GE-International. Journal of Management Research, 4(7), 95–108.
Koçak Alan, A., Tümer Kabadayı, E., & Erişke, T. (2018). The new face of communication: Digital marketing and social media marketing. Electronic Journal of Social Sciences, 17(66), 493–504.
Lietsala, K., & Sirkkunen, E. (2008). Social media introduction to the tools and processes of participatory economy. Finland: Tampere University Press.
Madni, G. R. (2014). Consumer’s behavior and effectiveness of social media. Global Journal of Management and Business Research: E-marketing, 14(8), 56–62.
Mert, Y. L. (2018). Influencer marketing applications in the scope of digital marketing. Gumushane University E-Journal of Faculty of Communication, 6(2), 1299–1328.
Miranda, S. M., Young, A., & Yetgin, E. (2016). Are social media emancipatory or hegemonic? Societal effects of mass media digitization. MIS Quarterly, 40(2), 303–329.
Nadaraja, R., & Yazdanifard, R. (2013). Social media marketing: Advantages and disadvantages (pp. 1–10). Hooksett, NH: Social Media Marketing, Centre of Southern New Hampshire University.
Narcı, M. T. (2017). Consumer behavior and social media marketing: A research on university student. Bulletin of Economic Theory and Analysis, 2(3), 279–307.
Neti, S. (2011). Social media and its role in marketing. International Journal of Enterprise Computing and Business Systems, 1(2), 1–15.
Nikou, S. H., Selamat, H. B., Yusoff, R. C. M., & Khiabani, M. M. (2016). Electronic customer relationship management, customer satisfaction, and customer loyalty: A comprehensive review study. International Journal of Management and Economics Invention, 2(12), 1133–1144.
Patil, M. Y. (2014). Social media and customer relationship management. IOSR-Journal of Business and Management, 27–32.
Phing, A. N. M., & Yazdanifard, R. (2014). How does ALS Ice Bucket Challenge achieve its viral outcome through marketing via social media? Global Journal of Management and Business Research, 14(7), 56–64.
Rakić, M., & Rakić, B. (2014). Viral marketing. Ekonomika, 60(4), 179–187.
Rani, P. (2014). Factors influencing consumer behavior. International Journal of Current Research and Academic Review, 2(9), 52–61.
Şahin, E., Çağlıyan, V., & Başer, H. H. (2017). The effect of social media marketing on customer purchasing behavior: The example of Selcuk University Faculty of Economics and Administrative Sciences. Academic Review of Economics and Administrative Sciences, 10(4), 67–86.
Sarıtaş, A., & Karagöz, Ş. (2017). The effect of social media use on consumer behaviors: University student examples. Education and Society in the 21 st Century, 6(17), 359–374.
Solmaz, B., & Görkemli, H. N. (2012). Use of social media as a new communication tool: The case of Konya Woman Associations. Selçuk University The Journal of Social Sciences, 28, 183–189.
Solomon, M. R. (2006). Consumer behavior buying, having and being. Upper Saddle River, NJ: Pearson Prentice Hall.
Sudha, M., & Sheena, K. (2017). Impact of influencers in consumer decision process: The fashion industry. SCMS Journal of Indian Management, 14(3), 14–30.
Terkan, R. (2014). Sosyal medya ve pazarlama: Tüketicide kalite yansıması. Organizasyon ve Yönetim Bilimleri Dergisi, 6(1), 57–71.
Tokatlı, M., Özbükerci, İ., Günay, N., & Akıncı Vural, B. (2017). Corporate reputation through social media: A research on Twitter management of sector leaders. Gumushane University E-Journal of Faculty of Communication, 5(1), 34–57.
Toksarı, M., Mürütsoy, M., & Bayraktar, M. (2014). The role of social media in factors affecting consumer perception: Niğde University İ.İ.B.F. instance. Uşak university. Journal of Social Sciences, 7(4), 1–28.
Turban, E., King, D., Lee, J., Liang, T. P., & Turban, D. (2012). Electronic commerce 2012 a managerial and social networks perspective. Upper Saddle River, NJ: Pearson.
Veirman, M. D., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798–828.
Weinberg, T. (2009). The new community rules: Marketing on the social web. Sebastopol: O’Reilly.
Whiting, A., & Deshpande, A. (2014). Social media marketing: A myth or a necessity. Journal of Applied Business and Economics, 16(5), 74–81.
Zeng, D., Chen, H., Lusch, R., & Li, S. H. (2010). Social media analytics and intelligence. IEEE Intelligent Systems, 25, 13–16.
Web References
Retrieved March 22, 2019, from https://alphaconcepts.co/blog/coca-cola-humanizing-products-through-influencer-marketing/
Retrieved March 07, 2019, from https://www.cnnturk.com/teknoloji/youtube-kullanici-sayisini-acikladi
Retrieved March 13, 2019, from https://www.marketingcharts.com/digital-28628
Retrieved March 07, 2019, from https://www.omnicoreagency.com/twitter-statistics/
Retrieved March 22, 2019, from https://socialmediaagency.one/criticism-influencer-marketing-disadvantages-hypes/
Retrieved March 07, 2019, from https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
Retrieved March 14, 2019, from https://www.statista.com/statistics/188447/influence-of-global-social-media-marketing-usage-on-businesses/
Retrieved March 14, 2019, from https://www.statista.com/statistics/259379/social-media-platforms-used-by-marketers-worldwide/
Retrieved March 07, 2019, from https://wearesocial.com/blog/2018/01/global-digital-report-2018
Retrieved March 05, 2019, from https://wearesocial.com/us/blog/2018/01/global-digital-report-2018
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Ilgaz Sümer, S. (2020). A New Marketing Trend in the Digital Age: Social Media Marketing. In: Hacioglu, U. (eds) Digital Business Strategies in Blockchain Ecosystems. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-030-29739-8_7
Download citation
DOI: https://doi.org/10.1007/978-3-030-29739-8_7
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-29738-1
Online ISBN: 978-3-030-29739-8
eBook Packages: Business and ManagementBusiness and Management (R0)