Definition/Description
In the 1950s and 1960s, pioneers of quality management such as W. Edwards Deming, Joseph M. Juran, and Philip Crosby contributed to building early models and frameworks, of which most notable are Deming’s 14 points, Crosby’s Zero defects, and Juran’s Quality Trilogy, for helping the organizations to implement “good quality management” (Oakland 2003). These early approaches were used as fundamentals for developing quality management models in the 1980s and 1990s as Total Quality Management (TQM), ISO 9000, PDCA, and Six Sigma Process Management (Hoyle 2007) and business excellence models and awards (Sousa 2003). Throughout the evolution of quality management thinking, there is movement from the quality of products and services and related processes, throughout business outputs and all processes, to TQM and quality assurance (Hoyle 2007). In ISO 9000, quality management is defined as “coordinated activities to direct and control an organization with regard to...
This is a preview of subscription content, log in via an institution.
References
Garvin, D. A. (1988). Managing quality: The strategic and competitive edge. New York: The Free Press.
Hoyle, D. (2007). Quality management essentials. Oxford: Elsevier Limited. https://doi.org/10.4324/9780080471396.
ISO. (2015a). ISO 9000 quality management systems - fundamentals and vocabulary. Geneva: International Organization for Standardization.
ISO. (2015b). ISO 9001 quality management systems — Requirements. Geneva: International Organization for Standardization.
Liebesman, S. (2008). How to manage risk in a global economy. Quality Progress, 41, 58–60.
Oakland, J. S. (2003). Total quality management - text with cases. Total quality management. Oxford: Elsevier.
Qasrawi, B. T., Almahamid, S. M., & Qasrawi, S. T. (2017). The impact of TQM practices and KM processes on organisational performance. International Journal of Quality & Reliability Management, 34(7), 1034–1055. https://doi.org/10.1108/IJQRM-11-2015-0160.
Saraiva, P. M., & Duarte, B. (2003). ISO 9000: Some statistical results for a worldwide phenomenon. Total Quality Management & Business Excellence, 14(10), 1169–1178. https://doi.org/10.1080/1478336032000107726.
Sousa, R. (2003). Linking quality management to manufacturing strategy: An empirical investigation of customer focus practices. Journal of Operations Management, 21(1), 1–18. https://doi.org/10.1016/S0272-6963(02)00055-4.
van der Wiele, T., & Brown, A. (2002). Quality management over a decade. International Journal of Quality & Reliability Management, 19(5), 508–523. https://doi.org/10.1108/02656710210427494.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Section Editor information
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this entry
Cite this entry
Horvat, A. (2021). Quality Management. In: Idowu, S., Schmidpeter, R., Capaldi, N., Zu, L., Del Baldo, M., Abreu, R. (eds) Encyclopedia of Sustainable Management. Springer, Cham. https://doi.org/10.1007/978-3-030-02006-4_311-1
Download citation
DOI: https://doi.org/10.1007/978-3-030-02006-4_311-1
Received:
Accepted:
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-02006-4
Online ISBN: 978-3-030-02006-4
eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences