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Dealing with Common Community Issues

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The Business Value of Developer Relations
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Abstract

I’ve now discussed how to establish your Developer Relations team as a valuable part of the company and chatted a bit about how to handle the day-to-day operations of the job. That should give you a good foundation for figuring out how Developer Relations will operate within your company and how to start pulling levers and telling stories. But there are a few other things you should be aware of before diving into your day-to-day role or going back to managing a Developer Relations team. These are akin to the monsters that live under the bed and grab your ankle while you’re sleeping at night—they can sneak up on you when you least expect it, and it’s best to always be prepared by checking under the bed before you go to sleep every night, lest they catch you off guard.

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Notes

  1. 1.

    https://medium.com/@mary_grace/burnout-what-happens-when-you-take-on-too-much-ebd0be3ad1ad

  2. 2.

    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4911781/

  3. 3.

    Burnout.io has an amazing list of resources ( https://burnout.io/en/latest/resources.html ) as well as quotes from blog posts and talks that community members have given on the topic ( https://burnout.io/en/latest/furtherReading.html ).

  4. 4.

    While this isn’t a proven trend, it’s been referenced in a number of blogposts from Developer Advocates and I’ve seen it ring mostly true in my own career as well as colleagues and friends.

  5. 5.

    https://medium.com/compassionate-coding/only-you-can-prevent-tech-burnout-be3f0504c627

  6. 6.

    Accelerate, by Nicole Forsgren, with Jez Humble & Gene Kim, is my go-to book for the concept of blameless postmortems, and other DevOps and Agile topics.

  7. 7.

    https://landing.google.com/sre/book/chapters/postmortem-culture.html

  8. 8.

    https://www.shrm.org/resourcesandtools/hr-topics/benefits/pages/unlimited-pto.aspx

  9. 9.

    The blog post is about careers, but if you scroll about halfway through the article, you’ll get to the bookshelf image I’m referring to: https://waitbutwhy.com/2018/04/picking-career.html . Or you can find just the image at https://28oa9i1t08037ue3m1l0i861-wpengine.netdna-ssl.com/wp-content/uploads/2018/04/yearning-hierarchy-2.png .

  10. 10.

    https://www.youtube.com/watch?v=DtyfiPIHsIg

  11. 11.

    Technical writer extraordinaire and one of the earliest supporters in my career; she’s @kathrynb on Twitter.

  12. 12.

    Founder of Release Engineering Approaches. He’s been a business mentor of mine since I spun up Persea Consulting and a friend for many more years than that. He is @jpaulreed on Twitter.

  13. 13.

    https://medium.com/@jpaulreed/dodging-burnout-4-hours-at-a-time-965f1921e6a2

  14. 14.

    https://adainitiative.org/continue-our-work/impostor-syndrome-training/

  15. 15.

    https://www.forbes.com/sites/lizryan/2015/06/29/im-so-over-we-need-a-rock-star/#3f4ddf050c1f

  16. 16.

    http://communitypulse.io/24-imposter-syndrome

  17. 17.

    https://en.wikipedia.org/wiki/T-shaped_skills

  18. 18.

    https://medium.com/@ashleymcnamara/what-is-developer-advocacy-3a92442b627c

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© 2018 Mary Thengvall

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Thengvall, M. (2018). Dealing with Common Community Issues. In: The Business Value of Developer Relations. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-3748-9_9

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