Abstract
Partners Healthcare’s Patient Gateway (PG) system was one of the earliest patient portals implemented in the US. It offers patients the ability to view their medical information (“Health Record”), access relevant medical reference services (“Health Library”), and communicate with their physicians (“Mail Center”) (Fig. 9.1).Fig. 9.1 Patient Gateway home page, including the menu options for Mail Center, Health Record, and Health Library In addition to this patient portal, there were two other important portals for different user groups that are part of Patient Gateway. A support portal was created for staff to configure practice settings in preparation for a practice “go-live” and to track and manage any patient enrollment requests submitted using online web forms. A practice portal featuring message and workflow tools was created for physicians and office staff to manage incoming patient requests, create outgoing responses, set out-of-office and other automated responses, and modify web page text displayed in the patient portal.
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Wald, J.S. (2013). The Connected Patient. In: Berkowitz, L., McCarthy, C. (eds) Innovation with Information Technologies in Healthcare. Health Informatics. Springer, London. https://doi.org/10.1007/978-1-4471-4327-7_9
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