The people and departments within the organization are linked to others by processes. Oakland (p. 14 defines a process as a transformation of inputs using actions, methods, and operations. Each process has at least one customer and one supplier. For example, a secretary can be considered an “internal” supplier to his/her principal who is the “internal” customer.
See Supplier relationships; Total quality management.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Reference
Oakland, J.S. (1993). Total Quality Management: The Route to Improving Performance. Butterworth-Heinemann, Oxford.
Editor information
Rights and permissions
Copyright information
© 2000 Kluwer Academic Publishers
About this entry
Cite this entry
(2000). INTERNAL SUPPLIER . In: Swamidass, P.M. (eds) Encyclopedia of Production and Manufacturing Management. Springer, Boston, MA . https://doi.org/10.1007/1-4020-0612-8_449
Download citation
DOI: https://doi.org/10.1007/1-4020-0612-8_449
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-7923-8630-8
Online ISBN: 978-1-4020-0612-8
eBook Packages: Springer Book Archive