Leading the way
William Roth
(Roth & Associates)
Doug Ferguson
(Roth & Associates)
223
Abstract
The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phased‐approach to getting it right.
Citation
Roth, W. and Ferguson, D. (1992), "Leading the way", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059529
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited