Performance measurement as an obstacle to TQM
David Sinclair
(European Centre for TQM
Bradford University Management Centre, Bradford, UK.)
Mohamed Zairi
(European Centre for TQM Bradford University Management Centre, Bradford, UK.)
2193
Abstract
Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.
Keywords
Citation
Sinclair, D. and Zairi, M. (1995), "Performance measurement as an obstacle to TQM", The TQM Magazine, Vol. 7 No. 2, pp. 42-45. https://doi.org/10.1108/09544789510081117
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited