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Measuring the performance of knowledge resources using a value perspective: integrating BSC and ANP

Yaoguang Hu (Department of Manufacturing Engineering, Beijing Institute of Technology, Beijing, China)
Jingqian Wen (Department of Manufacturing Engineering, Beijing Institute of Technology, Beijing, China)
Yan Yan (Department of Manufacturing Engineering, Beijing Institute of Technology, Beijing, China)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 12 October 2015

1489

Abstract

Purpose

This paper aims to provide insight into how knowledge resources in R & D organizations can be effectively and separately measured for knowledge sharing and transfer. Knowledge is recognized as a durable strategic resource to obtain sustainable competitive advantage.

Design/methodology/approach

The paper proposes a theoretical framework integrating an analytic network process (ANP) with a balanced scorecard (BSC) to measure the performance of knowledge resources under value perspective. Four indicators and three knowledge value (KV) components including labor value, technology value and utilization value are discussed. The model construction, problem structuring and calculation procedure for measuring the performance of knowledge resources based on ANP and BSC are demonstrated.

Findings

Despite a number of models to assess the performance of knowledge resources being proposed, they highlighted a need for separately measuring under value perspective. With the aim of filling this gap, the main finding of the paper is to clarify relevant issues, providing a better framework for assessment of the performance of knowledge resources.

Research limitations/implications

To handle the dynamic nature of knowledge, the research should take into account more advanced methods to measure the performance of knowledge resources. Both qualitative and quantitative methods should be utilized in future research.

Practical implications

The consequences of measuring the performance of knowledge resources under value perspective may help managers to organize and arrange the separate knowledge resources, improving the knowledge resources exchange between different institutions in R & D organizations.

Originality/value

The main contribution of this paper lies in the development of a comprehensive model, which incorporates diversified issues for conducting the performance of knowledge resources under value perspective.

Keywords

Acknowledgements

This research is supported by the National High-Tech. R & D Program, China (Project No. 2013AA040402). The authors are thankful to all the respondents in the chosen research institutions who took part in the survey.

Citation

Hu, Y., Wen, J. and Yan, Y. (2015), "Measuring the performance of knowledge resources using a value perspective: integrating BSC and ANP", Journal of Knowledge Management, Vol. 19 No. 6, pp. 1250-1272. https://doi.org/10.1108/JKM-10-2014-0431

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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