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Methodological Challenges Posed by Measures of Performance

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Abstract

Performance measures are everywhere, but they are filled with errors, and these errors are likely to cause faulty inferences. We should distrust performance measures, but we cannot ignore them because they are powerful motivators that can produce dramatic improvements in human and organizational performance.

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Authors and Affiliations

  1. Creative Management, New York University, 40 West Fourth Street, New York, N.Y., 10012-1118, USA

    William H. Starbuck

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  1. William H. Starbuck
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Correspondence to William H. Starbuck.

Additional information

This commentary builds on a presentation at the 2004 meeting of the Academy of Management. The presentation was part of a symposium organized by Alfred Kieser and titled “Do studies of performance create actionable knowledge?”

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Starbuck, W.H. Methodological Challenges Posed by Measures of Performance. J Manage Governance 8, 337–343 (2004). https://doi.org/10.1007/s10997-004-4125-z

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  • DOI: https://doi.org/10.1007/s10997-004-4125-z

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