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降低門診處方箋修改件數之改善方案

The Strategy in Reducing the Numbers of Revising Prescription Regimen in Out-Patient Clinic

摘要


本專案旨在降低門診處方箋修改件數。有鑒於藥劑部監測資料發現門診處方箋錯誤率偏高,故於民國93年8月1日至94年1月31日收集各科診錯誤處方箋,平均每月89件,雖其件數不多,但在病患用藥安全照護上是值得重視之問題,分析其原因,發現為診間作業人員對電腦操作之疏忽、電腦資訊系統未能有效提示,如同一藥物多種劑量之區別法、藥物交互作用、重複用藥、藥名相近、給藥天數及未全面製作各科診間常用藥物之組套等,因而除1.修訂診間處方箋輸入電腦之標準作業流程2.製作各診間常用藥物手冊3.與資訊室討論建立用藥安全防護網4.舉辦診間護理人員之在職教育,期望能降低門診處方修改件數在50件以下,經連續評值三個月,門診處方箋修改件數由原平均每月89件降為42件,達到本專案設定之目標,顯示本專案所採之改善措施確實有成效。

並列摘要


This proposal is aiming at reducing the numbers of prescription revision in out-patient department (OPD). In responding to the surveillance of Department of Pharmacy with reports that the error rate of prescription regimen in OPD is higher than expected, we collect these events from all the OPD during Aug 1, 2004 to Jan 31, 2005, and there were in average 89 events per month. Even though the number of these error events is not so many, it is still noteworthy to pay attention to in respect to the drug safety of our patients. After analyzing the causes, the possible factors include: mistakes in operating the computer for prescription by the OPD personnel; lack of hints in computer information system to discriminating the multiple dosage regimens of a single drug or to offer the possible drug interaction; repeated prescription; similarity in drug name; mistakes in the days for drugs prescribed or poor-preparations of common-used regimen as a panel. We set out the improve ment for these factors by (1) revising the standard operation system for keying in prescription regimen in OPD; (2) making the drug regimens which were common used in each specific OPD; (3) cooperating with Department of Informatics for establishing the drug-safety network; (4) implementing the OPD nursing staffs by regular continuous education activities, with the final target to reducing the error number of prescription events below 50 per month. After performing these strategies for consecutive 3 months, the revised numbers of prescription in OPD was reduced from 89 to 42 per month, which achieved the target of this proposal. The results demonstrated that this proposal is actually working and effective.

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