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  • 學位論文

自我導向學習、管理職能與工作績效之關聯性研究-以組織公平為干擾變項

A Study of the Relationships among Self-Directed Learning, Managerial Competency and Manager's Job Performance -- Organizational Justice as the Moderator

指導教授 : 謝龍發
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摘要


管理者的素質與其績效表現將決定企業的成敗,因此,除了管理者本身所擁有的能力之外,如何使其不斷增進自我能耐,提升工作效能,將是組織在人力資源發展上欲瞭解並追求的。因此,本研究主要在探討「自我導向學習」、「管理職能」以及「工作績效」之間的關係;另外,組織公平理論認為人們在工作環境中所認知的公平知覺會對其工作動機、工作表現、工作態度以及行為等,皆有相當程度的影響。因此,組織在所處之環境中該如何的提昇主管能力,則為組織所應重視之議題。所以本研究也加入「組織公平」變項,並探討其對「自我導向學習」與「管理職能」關係之影響。   研究假設採取問卷調查之方式驗證,受訪者為國內企業主管,共發放二百二十份問卷,為期一個月時間,回收總計有效問卷為一百三十九份,回收率達 63.2%。針對回收問卷,進行統計分析驗證其研究假設,研究結果如下: 1. 先對各研究變數之構面進行驗證性因素分析,經過了一些修正(刪除少數題項)後,各研究變數之測量模式的配適度指標皆表現良好。其中「自我導向學習」包括四個構面:喜愛學習、主動學習、有效學習、學習動機;「管理職能」包括四構面:概念性能力、人際性能力、行政性能力、問題解決能力;「工作績效」包括兩個構面:效力、品質;「組織公平」包括兩個構面:分配公平以及程序公平。 2. 假設1(自我導向學習對管理職能有正向之關係)只得到部分支持。因為在自我導向學習之四個構面,只有「有效學習」確實對於管理職能的四個構面(概念性能力、人際性能力、行政性能力、問題解決能力)產生正向影響;而「主動學習」只對於管理職能中的人際性能力和問題解決能力有顯著的正向影響;「喜愛學習」僅對於管理職能中的人際性能力具有正向影響力;「學習動機」則對於管理職能之各構面均無顯著影響。 3. 對假設2(管理職能會對工作績效產生正向之影響)之驗證中,研究結果證明管理職能的四個構面中,「人際性能力」對工作績效各構面(效力、品質)產生正向影響;「概念性能力」以及「問題解決能力」皆對工作績效中的效力有顯著影響;而「行政性能力」則對工作績效各構面無顯著影響力。 4. 對假設3(組織公平會干擾自我導向學習與管理職能的正向關係)之驗證中,組織公平兩構面(分配公平、程序公平)均對「有效學習與概念性能力之正向關係」有減弱之調節效果;而分配公平則對「主動學習與人際性能力之正向關係」具有減弱之調節效果。   本研究結果應可對管理實務提供一些幫助,例如:當組織不公平為常態的情況下,建議企業在人力資源招募時,可遴選具自我導向學習特質的主管人員,如逆境商數AQ較高的主管人員,其能主動尋求解決方案以提昇自己的能力,並進而提昇工作績效,幫助公司創造最大收益。另外,也可以給予誘因,支持企業內主管人員自我導向學習,以改變其態度,使其願意付出努力提昇能力以及其工作績效。

並列摘要


Managers’ capabilities and performance are the determinations of a firm’s prosperity. Hence, how to enhance managers’ capabilities to promote their work performance is an important part of a firm’s policy of human resources development. Therefore, this study will explore the relationships among “Self-Directed Learning”, “Managerial Competency” and “Job Performance”. In addition, scholars of the theory of organizational Justice argued that the organizational justice perceived by its members can exact significant impacts on the members’ work motivation, performance, attitudes and behaviors. We should consider the organization’s environment when we intend to promote the managers’ capabilities. Therefore, this study also explores the moderating role of “Organizational Justice” on the relationship between “Self-Directed Learning” and “Managerial Competency”. A questionnaire survey was conducted to test the study’s hypotheses. Copies of the questionnaire were sent to 220 managers of domestic companies and 139 effective questionnaires were received. This results in an effective response rate of 63.2%. After analyzing the survey data and testing the hypotheses, the study finds: 1. Confirmatory factor analysis (CFA) was used to test the research variables. After deleting a few items, all the fitness indices of the research variables are within the recommended ranges and indicate that all the measure models of the research variables are adequate. In summary, “Self-Directed Learning” has four constructs including “learning preference”, “active learning”, “initiative in learning” and “motivation of learning”; “Managerial Competency” has four constructs including “competency of conceptualization”, “interpersonal skill”, “administration skill” and “problem-solving skill”; “Job Performance” has two constructs including “effectiveness” and “quality performance”; and “Organizational Justice” has two constructs including “distributive justice” and “procedure justice”. 2. Hypothesis 1 (“Self-Directed Learning” has positive impacts on “Managerial Competency”) is only partially supported. Among the four constructs of “Self-Directed Learning”, only “initiative in learning” has positive impacts on all the four constructs of “Managerial Competency” (namely, “competency of conceptualization”, “interpersonal skill”, “administration skill” and “problem-solving skill”); while “active learning” has positive impacts on “interpersonal skill” and “problem-solving skill” but has no impacts on “competency of conceptualization” and “administration skill”; “learning preference” has impacts on “interpersonal skill” but has no impacts on the rest three constructs of “Managerial Competency”; and “motivation of learning” has no impacts on all the four constructs of “Managerial Competency”. 3. The results of testing of Hypothesis 2 (“Managerial Competency” has positive impacts on “Job Performance”) indicate that: among the four constructs of “Managerial Competency”, “interpersonal skill” has positive impacts on the two constructs of “Job Performance” that are “effectiveness” and “quality performance”; both “competency of conceptualization” and “problem-solving skill” have positive impacts on “effectiveness” but has no impacts on “quality performance”; and “administration skill” has no impacts on the two constructs of “Job Performance”. 4. The results of testing of Hypothesis 3 (“Organizational Justice” has moderating effects on the relationship between “Self-Directed Learning” and “Managerial Competency”) indicate that: the two constructs of “Organizational Justice” (namely, “distributive justice” and “procedure justice”) have weakening effects on the positive impacts of “initiative in learning” on “competency of conceptualization” respectively; while “distributive justice” has weakening effects on the positive impacts of “active learning” on “interpersonal skill”. The results of this study may have some managerial implications. For example, because the negative moderating effects of “Organizational Justice” on the relationship between “Self-Directed Learning” and “Managerial Competency”, enterprises should co-opt managers with high level of self-directed learning propensity and high level of AQ (Adversity Quotient) for potential enhancement of their managerial competence in the future.

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