過往對資訊委外議題之研究,多以大型企業為研究對象,缺乏對特定產業進行探討,因此本研究針對台灣地區觀光旅館進行資訊委外決策影響因素之分析,試圖了解觀光旅館在委外動機上之偏好,及與大型企業委外動機間之差異。本研究運用層級分析法善於評估多準則問題之優勢,首先以問卷調查之方式,將觀光旅館依據資訊系統複雜度與委外程度之高低區分為四類,平均抽取共8位專家問卷,刪除對資訊委外決策影響較低之因素後,再透過16位專家以層級分析法,進行影響因素之成對比較,取得權重分析與重要性排序。研究結果發現,觀光旅館對於資訊委外重視其對「營運改善」之影響,而前三名之影響因素分別為「獲得明顯價值」、「服務改善」與「服務取得」,與過去針對大型企業重視「財務改善」有所不同,因此影響因素之排序亦有不同。因此本研究建議,觀光旅館進行資訊委外決策前,應了解其主要考量之因素,以善用委外服務之優勢,取得適當之資訊服務資源。
Most of information outsourcing researches focus on MNC (Multi-National Corporation) but not on specific industry. This research focuses on the analysis of affect factors in IT outsourcing decision for tourist hotels in Taiwan. From in-depth field study; this research tried to analyze the IT outsourcing preferences of tourist hotels and the differences between MNC and tourism hotels. This research took the advantages of AHP(Analytic Hierarchy Process ) and categorized tourist hotels into four groups according to sampling. Firstly, 8 experts will filter out less revenant decision factors of information outsourcing and followed by 16 experts using AHP to compare and analyze those most relevant decision factors, finally this research generate the weight and priorities between key factors. From this research we find out tourism hotels mainly focus on operation improvement when considering information outsourcing and the top 3 decision factors are “demonstrable value for money”, ”improve service ”and ”obtain services not available internally ”. The research finding is very different compare with the finding from MNC so the priorities of decision factors. This research suggest tourism hotels should clarify primary decision factors before implementing information outsourcing decision so could take the best advantages of information outsourcing and optimize resources of information.